Customer Care Representative jobs in United Kingdom

Reporting to the Team Lead /Senior Relationship Manager.

As a Relationship Manager you will focus on onboarding new clients and be involved in the growth of these accounts by employing a value‑based relationship approach. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

• Meet and exceed personal and team KPI targets.
• Activate retain and grow your customer portfolio through providing personalized voice & social media support and fulfilling their needs.
• Develop a professional and trusting relationship with your active portfolio of clients keeping them up to date with our developments to ensure they receive the highest level of service.
• Research sources for developing prospects and for information to determine customers’ potential.
• Prepare and enable efficient sales activities with available tools, reports action items and business insights.
• Listen to customers and offer the best solutions to their needs and concerns.
• Cooperate with relevant departments to resolve issues and complaints in a timely manner.
• Provide feedback to relevant departments on customer needs, expectations and frustrations.
• Continuously improve knowledge of the financial markets and the company’s offering.
• Update individual/team daily, weekly and monthly reports for management when required.
• Display behaviors aligned with our core values inside and outside the office.
• Adhere to all compliance and security requirements.
• Stay abreast of global economic indicators, central bank decisions and geopolitical events that can affect forex markets.
• Translate complex financial and economic data into understandable investment advice.
• Any additional duties and responsibilities that may be required.

• Native Vietnamese and fluent in English. Malaysian and/or other additional languages considered an advantage.
• Expertise in Forex Markets: Deep understanding of forex trading, currency pairs and the factors that influence their dynamics.
• Analytical Skills: Ability to analyze financial markets, economic indicators and understanding of macroeconomic trends.
• Client Service: Excellent interpersonal and communication skills to manage wealthy clients and meet their expectations.
• Regulatory Knowledge: Familiarity with the financial regulations and licenses relevant to forex trading depending on the region.
• Experience working in sales for a CFD broker covering SouthEast Asia essentially.
• Experience managing a sales team at a CFD broker considered an advantage.
• University degree or equivalent (Business, Finance, Economics or relevant field).
• Excellent oral and written communication skills and the ability to effectively network with stakeholders, handle multiple tasks and track and report on progress.
• Strong interpersonal and problem‑solving skills.
• Self‑motivated with a willingness to work autonomously in a fast‑paced and high‑pressure environment.
• Be proactive, show initiative and desire to drive continuous improvement.
• Energetic team player with a positive outlook in the workplace.

• Hybrid Working Policy (please check with manager)
• Discretionary performance‑related bonus
• Personalized FlexBenefits
• A focus on your wellbeing including talks and access to self‑development tools.
• Medical insurance for employee and dependents.

• Learn (e.g. from each other / from new projects).
• Exchange (e.g. information and best practices in an open‑minded environment).
• Advance (e.g. by developing skills and accepting greater responsibilities, career progression and diversification).
• Prosper (e.g. by acquiring skills / by nurturing a team of x people).

Exinity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

No

Fulltime