Bellman jobs in United Arab Emirates

Bachelor of Science(Media and Communication)

Nationality

Any Nationality

Any

Vacancy

1 Vacancy

Job Description

Pre Event:

• Follow handover information from the Hospitality Manager to familiarize with all aspects of the venue and concerned hospitality product. Supervisors will be assigned a specific area each
• Work with Hospitality Manager to complete setup of concerned hospitality area ensuring layout, branding, theming, AV, and décor is delivered as per agreed standard.
• Become the onsite point of contact for receipt of H&S documentation and supplier deliveries into concerned hospitality areas for both clients and suppliers.
• Liaise with hospitality private suite clients to deliver their required and agreed F&B, look and feel, flowers, branding
• Meet with caterer alongside Hospitality manager for briefing of suite catering product and to review the operational work plan
• Report where required on progress/delays to the Hospitality Manager.
• Understand what products are being sold in the lounges and manage the delivery stock control of alcohol alongside the Logistics Manager – opening and closing stock control to provide full inventory to the Logistics and oversee the pickup post event

During Event:

• Manage the race weekend delivery of allocated hospitality area, ensuring that client’s expectations are being met with high service levels
• Form the main point of contact for clients and handle any queries or complaints.
• Oversee the catering function, ensuring service levels are as per agreed standards, and escalating where necessary action is required.
• Manage the suppliers and coordinate a response to any concerns raised throughout the weekend.
• Oversee hostess/customer service staff and security staff within the suite.
• Filter any technical issues to the MOC and follow up to ensure it is resolved.
• Complete daily reports with catering team.
• Report daily on race weekend into the Hospitality Manager with any concerns that has occurred during the day.
• Oversea the special beverage end of day stock takes with the onsite catering company and give a final report of stock movement.

Post Event:

• Post event, oversee the de-rig of the concerned hospitality area, including the removal of all branding and client owned items.
• Coordinate with Hospitality Manager to ensure all FF&E items are accounted for and returned to the correct area.
• Support the F&B Manager on the final stock counting for special beverages.
• Contribute to the company post event report, outlining areas for improvement in subsequent years.
• Complete a snagging list of the area of any damages or necessary repair work
• Closing stock take of alcohol and oversee pick up of alcohol on the Monday/Tuesday

Desired Candidate Profile

• Ability to manage multiple tasks at the same time by identifying priorities and meeting deadlines
• An understanding of the service level expectations for hospitality products and experience in working in major events
• Customer orientated and experienced in client handling for high profile events
• Sound knowledge and experience in food and beverage service, with the ability to manage caterers
• Effective communication and interpersonal skills, supervisory skills
• Good judgment, decision making and solution solving to difficult/complex issues

Preferred

• Previous U.A.E Experience and understanding of local protocol and customs preferred
• 4 years’ experience in a similar role would be advantageous

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