Airport Customer Service Agent jobs in United Arab Emirates

About Nintex: At Nintex we are transforming the way people work everywhere. As the global standard for process intelligence and automation we are trusted by over 10,000 public and private sector organizations across 90 countries. Our customers from industry leaders like Amazon, Coca-Cola and Microsoft rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced and we value our people’s curiosity, ideas and enthusiasm. Driven by passion and accountability we take initiative, measure progress and deliver results. Our culture fosters innovation and problem-solving fueled by curiosity and a commitment to thinking big. Together we move with agility, prioritize customer needs and build unity through empathy, leaving a positive impact wherever we go.

Working in Sales:

For the Nintex sales organization the success of our customers and partners is at the center of everything we do. Our dynamic and vibrant team is highly motivated and ambitious, always driven to crush our numbers while having fun. Here you’ll be a part of a supportive and energetic environment that values your expertise and dedication. We’re seeking experienced sales professionals that are not only driven to succeed but align with our values and culture.

As an Account Executive you will be responsible for driving revenue growth and market penetration of the Nintex portfolio across the most strategic and complex customer accounts. You will own Strategic Segment opportunities end-to-end and are responsible for coordinating resources and managing effective sales campaigns to land the most valuable high-value customers Nintex serves. Your primary goal will be to understand customers’ strategic objectives, align our software solutions with their needs and ensure the delivery of exceptional service. This role requires a deep understanding of our software products, the ability to develop and maintain long-term relationships with customers. You will serve as the primary point of contact, ensuring customer satisfaction. Your strategic insights and exceptional communication skills will be instrumental in driving business success.

Your contribution will be:

• Identify new business opportunities and markets, thinking big to drive revenue growth, developing and executing comprehensive sales strategies that align with company objectives.
• Build and execute on territory plans to drive seamless execution of new logo pursuits.
• Convert leads into opportunities and subsequently into customers by utilizing the Nintex sales process and the sales support resources.
• Prospect into strategic companies and close opportunities by effectively and efficiently utilizing all the Nintex resources at their disposal while also negotiating favorable pricing and terms.
• Work closely with Solutions Engineer during the sales process to provide technical insight and tailored solutions for strategic customers.
• Gain a deep understanding of customers’ internal business operations and the priorities/personas that drive purchasing decisions to connect Nintex’s solutions to organizational needs.
• Identify and leverage compelling new business entryways to facilitate targeted outreach (events, marketing, conferences, groups).

• Develop and leverage relationships within departments at strategic accounts to source high-quality opportunities and build diverse relationships within existing customers.
• Develop and implement account plans that outline objectives, strategies and action steps to maximize customer satisfaction and revenue growth.
• Detailed account planning and strategy work for every account supported by quarterly business reviews (QBRs).
• Cultivate and nurture relationships with existing customers who can benefit from future solutions on the Nintex product roadmap and identify cross-sell and upsell opportunities.
• Understand customers’ business goals and challenges and align our software solutions to address them effectively.
• Uncover buyer goals and pain points that can be addressed through Nintex offerings and identify a robust set of business drivers that will help build long-term relationships with the customer.
• Negotiate and manage contract renewals and extensions.

• Utilize strong product knowledge and technical acumen to conduct effective high-level demos before bringing in Solution Engineers, connecting prospects’ business objectives to specific Nintex solutions.
• Draw on value messaging to conduct product demonstrations and presentations to showcase our software, emphasizing their value and benefits.

• Maintain accurate account records, activities, pipeline, funnel and sales forecasts in Salesforce.
• Provide regular reports on account health, performance and opportunities to senior management.

• Ensure successful implementation and adoption of our solutions.
• Optimize usage of Nintex products and deployment.
• Monitor customer satisfaction and address any issues promptly to maintain high retention rates.
• Act as the voice of the customer, conveying their needs, feedback and priorities to internal teams, ensuring their needs and concerns are addressed promptly to enhance products and services.

• Stay informed about industry trends, competitor offerings and emerging technologies, providing strategic insights and recommendations to enable customers to stay ahead in their respective markets.

• Bachelor’s degree in Sales, Marketing or Business or a related field is preferred.
• Proven experience in New Logo acquisition in the SaaS industry (3-5 years).
• In-depth knowledge of SaaS solutions and their applications.
• Strong understanding of the industry/market and its challenges.
• Excellent with customer relationships and engagement.
• Proficient in value messaging and objection handling.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Excellent communication, negotiation and presentation skills.
• Problem-solving abilities and a customer-centric mindset.
• Strong analytical and strategic thinking abilities.
• Excellent interpersonal skills; a high level of trust and integrity, a great influencer respected by partners and customers.
• Strong attention to detail.
• Familiarity with CRM software and account management tools.

We offer a hybrid working model enabling us to build culture, learn and grow together. We intentionally connect and collaborate while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country we offer our entire global workforce an array of exciting perks and benefits, including:

• Global Gratitude and Recharge Days
• Flexible paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact paid volunteer time and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow and an incredible global community

View more about our benefits here:

Required Experience:

Senior IC