Workshop Supervisor

Sundus Recruitment and Outsourcing Services, Abu Dhabi; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A recruitment agency in Abu Dhabi is seeking a Workshop Supervisor to oversee the maintenance of waste collection vehicles. The ideal candidate will have a diploma in Mechanical Engineering and at least 5 years of experience in fleet maintenance, ensuring high asset availability and operational continuity. Strong technical skills and leadership ability are essential. The position offers a 1-year renewable contract with the government.

Qualifications

• 5+ years in workshop operations or fleet maintenance.
• Experience managing teams and overseeing maintenance tasks.
• Strong technical troubleshooting skills.

Responsibilities

• Supervise the execution of scheduled and preventive maintenance activities.
• Drive operational improvements for maintenance efficiency.
• Ensure compliance with OEM standards and safety protocols.

Skills

Fleet maintenance supervision

Technical guidance for repair teams

Operational efficiency enhancement

Compliance with safety protocols

Inventory management skills

Education

Diploma in Mechanical Engineering

Bachelor's degree (preferred)

Professional certification (preferred)

Tools

ERP/business systems

Diagnostic tools

Job description

Overview

Job Code: 5375
Job Title: Workshop Supervisor
Location: Abu Dhabi
Contract: 1 year renewable
Client: Government
Education: Minimum Diploma
Experience: 5+ years

To supervise and ensure the effective execution of daily, scheduled, and preventive maintenance activities for waste collection vehicles, equipment, and tools, achieving maximum fleet readiness, minimal downtime, and uninterrupted operational continuity. Oversee the technical team, enforce compliance with OEM standards and safety protocols, coordinate accident recovery, and manage workshop tools and spare parts inventory. Drive operational improvements to enhance maintenance efficiency and service quality, with the ultimate aim of supporting reliable, cost-effective, and high-performance waste collection services.

Responsibilities

• Supervising Maintenance Operations: Oversee daily and preventive maintenance activities for vehicles, equipment, and tools to ensure asset availability, reduce downtime, and maintain readiness in line with operational priorities.
• Supervising Technical Team: Provide direct supervision, technical guidance, and coaching to workshop technicians to ensure repair quality, adherence to OEM standards, and timely task completion.
• Supporting Operational Continuity: Coordinate with internal teams to prioritize repairs, respond to urgent maintenance needs, and align workshop activities with service requirements to avoid service disruptions.
• Upholding Safety and Compliance: Enforce compliance with HSE standards, regulatory policies, and dealership/OEM requirements through routine safety practices, audits, and accurate documentation of repairs and incidents.
• Driving Efficiency and Improvement: Monitor recurring faults, maintain tools and inventory, and identify process improvements to boost productivity, reduce costs, and enhance workshop performance.
• Operations Management: Supervise the execution of daily and preventive maintenance tasks for fleet vehicles and equipment, ensuring fleet readiness, minimizing downtime, and maintaining operational continuity.
• Supervise urgent repairs, accidents, and breakdowns, prioritizing critical repairs and ensuring alignment with field and transport teams, reducing service disruptions and ensuring timely resolution of operational issues.
• Provide technical guidance to the workshop team of technicians, including mechanics, electricians, and welders, to ensure maintenance tasks and proper repair of vehicles and waste management equipment are executed to OEM standards, meeting deadlines and quality expectations.
• Troubleshoot minor mechanical, electrical, and structural faults on fleet and waste management equipment, ensuring minimal downtime; escalate unresolved issues to the Workshop Executive for timely resolution and support diagnosing complex issues.
• Maintain adherence to OEM standards, dealership terms and conditions, repair quality, and safety protocols on the workshop floor, guiding technicians to meet required standards and warranty conditions.
• Perform accurate documentation of job cards and work orders, including time spent, parts used, and services performed, ensuring all records are updated and closed in a timely manner.
• Track warranty claims and collaborate with the Workshop Executive to validate and manage warranty and guarantee processes, ensuring compliance with dealership and OEM policies. Track recurring issues and collaborate with the Workshop Executive for preventive measures, and close work orders accurately.
• Maintain and monitor workshop tools, diagnostic equipment, and machinery to ensure they are in good working order and compliant with safety standards.
• Prepare and submit lists of required spare parts to the Workshop Executive, ensuring timely availability and inventory management for scheduled and emergency repairs. Coordinate with procurement to ensure timely delivery of critical parts, reducing downtime caused by shortages.
• Conduct regular toolbox talks, safety briefings, and actively participate in safety audits to maintain compliance with safety standards.
• Coordinate responses to major and minor accidents involving vehicles and equipment by liaising with emergency service providers, roadside recovery teams, external repair workshops, and Operations team to facilitate timely recovery, ensure accurate repair follow-up, and minimize service disruptions.
• Ensure documentation of incidents, repairs, and claims to maintain accurate records, support data-driven decision-making, and uphold operational continuity.
• Coordinate with Operations teams to align repair schedules with operational needs and ensure the timely availability of vehicles and equipment, minimizing service disruptions.
• Enforce 5S practices (Sort, Set in Order, Shine, Standardize, Sustain) to ensure a clean, organized, and efficient workshop environment that enhances productivity and reduces downtime.
• Deliver daily reports to the Workshop Executive via ERP/business systems on job status, technician performance, repair backlogs, and ongoing maintenance efforts, ensuring efficient resource utilization and timely resolution of issues.
• Assume full responsibilities of the Workshop Manager during periods of absence, ensuring continuity of operations, decision-making, and compliance with maintenance, safety, and performance standards.
• Support in responding to inquiries, service requests, and inspections from municipal entities and regulatory authorities, ensuring accurate reporting, timely coordination, and compliance with local waste management regulations and standards.
• Maintain compliance with client Group’s and client’s organization-wide and departmental policies; support a culture of compliance, accountability, and continuous improvement within the organization and department.
• Maintain strict adherence to Crisis Management policies (Health, Safety, and Environment, Risk Management, Business Continuity), legal regulations, and promote a safety-conscious culture through operational discipline, safe practices, and effective crisis management to ensure a secure working environment.
• Maintain adherence to ESG principles by integrating sustainable practices into daily operations, promoting ethical conduct, supporting social responsibility initiatives, and contributing to long-term environmental and organizational sustainability.
• Support internal and external audit by providing necessary documentation, ensuring smooth communication, and taking actions on audit findings to improve organizational processes and compliance.
• Support and participate in community events, workshops, and meetings to promote awareness of waste management services and encourage community involvement.
• Identify opportunities for improving operational efficiency, service quality, and sustainability, fostering a culture of continuous improvement to support the achievement of organizational objectives.
• Perform any additional duties related to workshop operations, equipment maintenance, or other relevant tasks as assigned by the line manager, ensuring alignment with organizational objectives and contributing to the overall success of the team.

Functional Competencies

• Waste Collections Operations Management: Drives Commercial and Municipal waste collection in alignment with SLAs, cost targets, and regulatory standards. Leverages digital tools to optimize routes, deploy resources, and monitor field performance. Responds to issues in real time and drives continuous improvement to ensure safe, efficient, and high-quality service.
• Operational Risk & Safety Management: Anticipates, mitigates, and responds to operational, environmental, health, and safety risks across waste collection activities. Ensures rigorous compliance with HSE protocols and regulatory standards to protect people, assets, and the environment. Leads swift incident response, promotes operational resilience, and embeds a proactive safety culture to uphold continuity and compliance.
• Customer Experience Management: Champions end-to-end service delivery to ensure reliable, responsive, and high-quality waste collection for commercial and municipal customers. Aligns operations with SLA commitments, resolves service issues proactively, and addresses performance gaps. Builds trust through clear communication and promotes a culture of customer focus and accountability.
• Policy Compliance & Governance: Upholds strict adherence to regulatory, municipal, and internal standards across all waste collection operations. Integrates evolving legal, environmental, and operational requirements into planning and execution. Maintains audit readiness, drives transparent reporting, and cultivates a culture of accountability, governance, and continuous compliance.
• Sustainability & Environmental Stewardship: Leverages environmentally responsible practices and sustainability frameworks to align waste operations with long-term ecological goals. Promotes waste diversion, emissions reduction, and efficient resource use in line with regulatory and municipal mandates. Embeds sustainability into operational planning and decision-making to support climate objectives and enhance community well-being.

Technical Competencies

• Fleet Lifecycle Management: Optimizes the full lifecycle of fleet assets by aligning acquisition, maintenance, and disposal strategies with operational efficiency and long-term value objectives. Leverages data-driven insights to improve asset performance, reduce total cost of ownership, and ensure regulatory compliance. Integrates sustainability, safety, and reliability into planning and decision-making to support service continuity and evolving business needs.
• Diagnostics & Troubleshooting: Drives systematic identification and resolution of mechanical, electrical, and hydraulic faults in fleet vehicles and equipment by leveraging advanced diagnostic tools, technical expertise, and OEM guidelines. Leverages real-time data, field insights, and structured fault analysis to minimize downtime, enhance repair accuracy, and support operational continuity through proactive maintenance practices.
• Inventory Management: Leverages demand forecasting and usage analysis to optimize the availability of critical parts and materials, preventing maintenance delays. Drives collaboration with suppliers and applies data insights to balance stock levels, minimizing shortages and excess inventory. Embeds efficiency, cost control, and supply chain reliability into inventory management to maximize fleet uptime and support smooth workshop operations.
• Warranty & Vendor Management: Drives effective collaboration with vendors and suppliers to maximize warranty benefits and minimize costs. Leverages contract terms and performance metrics to ensure compliance, quality, and timely resolution of warranty claims. Optimizes vendor relationships through proactive communication, issue escalation, and continuous performance evaluation, supporting cost-effective maintenance and operational reliability.
• Performance Analysis & Reporting: Tracks, analyses, and reports on operational performance using data analysis and key performance indicators (KPIs), ensuring the timely identification of issues, providing data-driven insights, and recommending corrective actions to improve overall service quality, operational efficiency, and performance across various functions.
• Delivery Focus: Drives high-quality outcomes through structured planning, execution, and problem-solving. Maintains focus on priorities to meet deadlines and performance standards. Communicates proactively with stakeholders to align expectations. Navigates obstacles with agility and resilience. Ensures delivery is consistent, accountable, and customer focused.
• Growth Mindset: Demonstrates curiosity and openness to new ideas, continuously seeking opportunities to learn and improve. Embraces challenges and adapts quickly to change with a positive, forward-looking attitude. Actively seeks out feedback as a tool for development and applies it purposefully. Stays updated on industry trends and evolving practices. Invests in personal growth to drive long-term performance.
• Adaptability and Agility: Responds effectively to changing priorities, operational demands, and external conditions. Maintains composure and flexibility under pressure, adjusting strategies and actions as needed. Embraces change with a proactive mindset and supports others through transitions. Quickly learns from new situations and applies insights to improve outcomes. Enables continuity, responsiveness, and resilience in dynamic environments.

Job Requirements

Qualification

• A minimum of a diploma in Mechanical Engineering, Automotive Technology, or a related discipline.
• Preferably, a bachelor's degree in Mechanical Engineering, Automotive Technology, or a related discipline.
• Preferably, professional certification in Mechanical Engineering, Automotive Technology, or a related discipline, demonstrating technical competence in vehicle systems, maintenance operations, and workshop processes essential for managing workshop performance and ensuring fleet readiness.

Experience

• A minimum of 5 years’ experience in workshop operation, fleet maintenance or technical supervision or related discipline, preferably within waste management, transportation, utilities, or service industry, within public or private sector organizations, focusing on vehicle readiness, workshop coordination, and maintenance execution.

Experience necessary to ensure effective performance in this role includes:

• Proven experience in leading maintenance teams, overseeing the execution of daily, scheduled, and preventive maintenance activities for fleet vehicles, equipment, and tools to ensure high asset availability, minimal downtime, and operational continuity.
• Strong technical background in fault diagnosis, with hands-on experience identifying and resolving mechanical, electrical, and structural issues, supporting accident recovery, and escalating complex problems to ensure timely and effective resolution.
• Demonstrated ability to monitor and guide technician performance, ensuring maintenance quality, adherence to OEM standards, and compliance with health, safety, and environmental (HSE) regulations.
• Proficient in using ERP/business systems and maintenance management systems, with experience in creating, updating, and closing job cards and work orders to ensure accurate records, operational transparency, audit readiness, and data-driven decision-making.