Workforce Management Analyst

RAKBANK; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Workforce Management Analyst based in Ras Al Khaimah. In this full-time role, you will analyze and forecast workload requirements, ensure optimal resource allocation, and monitor staff productivity. Collaborative efforts with cross-functional teams are crucial to optimizing processes. Ideal candidates will possess strong analytical skills, experience in workforce management, and a relevant Bachelor's degree. Prior experience in the banking or financial services sector is advantageous.

Qualifications

• Strong analytical skills with proficiency in interpreting data.
• Experience in Workforce Management and Workforce Planning.
• Attention to detail, problem-solving skills, and ability to work in a fast-paced environment.

Responsibilities

• Analyze, forecast, and plan workload requirements.
• Monitor staff productivity and report performance metrics.
• Collaborate with cross-functional teams.

Skills

Strong analytical skills

Workforce Management experience

Proficiency in eWFM tools

Strong communication skills

Attention to detail

Problem-solving skills

Education

Bachelor’s degree in Business, Economics, Data Analytics, or related disciplines

Tools

eWFM tools

Job description

VP – Customer Experience Operations | Strategic Leadership | CX & Digital Transformation | Driving Efficiency and Growth at RAKBANK

Company Description

RAKBANK is a leading financial institution in the UAE that prioritizes simplifying banking with a blend of digital innovation and genuine human connection. Established in 1976 as a community bank, it has evolved into a dynamic financial institution, serving customers through Personal Banking, Business Banking, and Wholesale Banking services. Recognized as the go‑to SME bank in the UAE, RAKBANK empowers businesses with seamless, digital‑first solutions. The bank also operates alongside its group entities such as Skiply, Protego, and RAK Insurance, creating an ecosystem that prioritizes simplicity and safety for its customers. RAKBANK is committed to innovation, including launching the UAE’s first AI‑powered digital assistant and crypto brokerage for retail customers.

Role Description

This is a full‑time, on‑site role for a Workforce Management Analyst based in Ras Al Khaimah, UAE. The Workforce Management Analyst will be responsible for analyzing, forecasting, and planning workload requirements and ensuring optimal resource allocation. Key responsibilities include monitoring staff productivity, forecasting workload volumes, creating comprehensive workforce plans, overseeing the use of workforce management tools, reporting performance metrics, and identifying areas for process optimization. Collaboration with cross‑functional teams will also be a crucial part of the role.

Qualifications

• Strong analytical skills with proficiency in interpreting data and providing actionable insights
• Experience in Workforce Management and Workforce Planning, including creating and implementing workforce strategies
• Proficiency in using eWFM tools and similar workforce management software
• Strong communication skills with the ability to collaborate effectively across teams and present findings clearly
• Attention to detail, problem‑solving skills, and the ability to work in a fast‑paced, dynamic environment
• Bachelor’s degree in a relevant field such as Business, Economics, Data Analytics, or related disciplines
• Previous experience in the banking or financial services sector is advantageous