Warehouse Operations Manager

Boutiqaat; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company based in Dubai is seeking an experienced Warehouse Operations Manager to oversee end-to-end warehouse and last-mile delivery operations. This senior leadership role involves driving performance across warehouses while ensuring efficiency and service excellence. Responsibilities include managing operational KPIs, optimizing processes, and leading teams to achieve high standards. The ideal candidate will have substantial experience in logistics within the UAE and strong analytical skills to enhance operational decisions.

Qualifications

• 8–10 years of experience in warehouse and logistics operations.
• Strong hands-on experience managing warehouse fulfillment and last-mile delivery operations within the UAE.
• Demonstrated ability to lead and develop large, multicultural teams.

Responsibilities

• Oversee and manage end-to-end warehouse operations.
• Ensure seamless coordination between warehouse, logistics, and delivery teams.
• Analyze warehouse and delivery performance data for continuous improvement.

Skills

Warehouse Management Systems (WMS)

Logistics Management

Problem-Solving

Communication

Education

Bachelor’s degree in Supply Chain Management, Logistics or Business Administration

Master’s degree (preferred)

Job description

Overview

At Boutiqaat, operations excellence is critical to delivering a seamless customer experience at scale. We are seeking an experienced Warehouse Operations Manager to lead and optimize end-to-end warehouse and last-mile delivery operations, ensuring efficiency, accuracy, and service excellence across our fulfillment network.

This role is a senior operational leadership position, responsible for driving performance across warehouse functions while aligning logistics execution with commercial and customer expectations.

What You’ll Be Doing

• Oversee and manage end-to-end warehouse operations, including receiving, putaway, storage, picking, packing, and dispatch.
• Ensure seamless coordination between warehouse, logistics, and last-mile delivery teams to achieve accurate and on-time order fulfillment.
• Own and continuously optimize last-mile delivery operations, ensuring SLAs, delivery timelines, and customer experience standards are consistently met.
• Lead, coach, and develop warehouse and logistics teams to drive productivity, accuracy, and operational excellence.
• Implement best practices for inventory control, warehouse layout design, and workflow optimization.
• Analyze warehouse and delivery performance data to identify efficiency gaps and drive continuous improvement initiatives.
• Own and manage key operational KPIs, including order accuracy, dispatch timelines, delivery efficiency, cost performance, and productivity metrics.
• Ensure full compliance with health, safety, regulatory, and operational standards across all warehouse and logistics activities.
• Collaborate closely with Commercial, Customer Service, Technology, and Planning teams to align operational capacity with business demand.
• Develop, manage, and control operational budgets, ensuring cost-effective and scalable operations.
• Drive performance management, team development, and succession planning across the warehouse and logistics function.

What You Bring to the Table

• Bachelor’s degree in Supply Chain Management, Logistics, or Business Administration (Master’s degree preferred).
• 8–10 years of experience in warehouse and logistics operations, with a minimum of 3 years in a senior role.
• Strong hands-on experience managing warehouse fulfillment and last-mile delivery operations within the UAE or wider GCC region.
• Proven track record within e-commerce, retail, or FMCG environments.
• Deep understanding of Warehouse Management Systems (WMS), ERP platforms, and last-mile delivery technologies.
• Strong analytical and problem-solving skills with a data-driven approach to operational decision-making.
• Demonstrated ability to lead and develop large, multicultural teams in fast-paced operational environments.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Fluency in English is required; Arabic is an advantage.
• Must be currently based in Dubai, with strong knowledge of local logistics regulations, delivery networks, and supplier ecosystems.

Why Boutiqaat?

At Boutiqaat, you’ll lead operations that directly impact customer satisfaction and business performance at scale. You’ll work in a fast-growing, high-impact environment where operational leadership, accountability, and continuous improvement are valued and rewarded.