WaiterWaitress Raffles Club Lounge

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in Dubai is seeking a dedicated waiter/waitress to provide personalized service for club guests. The ideal candidate should have at least two years of experience in a similar role and a degree in tourism or hotel management. Responsibilities include ensuring guest satisfaction, maintaining pantry inventory, and upholding hotel standards. This is a full-time position with a focus on creating a welcoming atmosphere for guests.

Qualifications

• Minimum two years experience as a waiter/waitress.

Responsibilities

• Providing personalized assistance to guests.
• Controlling inventory for pantry.
• Ensuring professionalism and engaging service.
• Understanding and maintaining guest privacy.
• Log security incidents as per hotel policy.

Skills

Good English language verbal and written communication skills

Ability to work cohesively with co-workers and managers

Ability to be attentive to guest needs

Ability to promote positive relations with hotel guests

Good level of engagement with guests

Understanding and ability to work in a multi-cultural environment

Education

Degree from School for Tourism & Hotel Management

Job description

Responsibilities

• Providing personalized assistance to Raffles Club guests included but not limited to: the setting up and breakdown of all food and beverage presentations (breakfast afternoon tea bar service and canapés).
• Controlling inventory needed for Raffles Club pantry
• Identifying guest preference acting on them to ensure a service experience is created and communicate to team.
• The of silver and glassware.
• Effective organization of Raffles Club pantry to ensure efficiency and cleanliness
• Create strong relationships with departments that support Raffles Club primarily the culinary department.
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge between the food and beverage presentations.
• Consistently offer professional friendly and engaging service
• Have full knowledge of beverage lists and promotions as well as of all menu items garnishes contents and preparation methods
• Follow all safety and sanitation policies when handling food and beverage.
• Provide long staying guests / Special attention guests / occasion celebrating guests with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team
• Attends daily briefing and notes all information about the guests and functions in the hotel
• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP)
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Takes initiative and provides all guests with proactive and personalized service

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational health and safety legislation policies and procedures
• Be familiar with property safety first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

Personal Attributes

• Good English language verbal and written communication skills
• Good level of engagement with guests
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs remaining calm and courteous at all times
• Ability to promote positive relations with hotel guests and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Degree from School for Tourism & Hotel Management

Experience

• Minimum two years experience as a waiter/waitress.

Remote Work

No

Employment Type

Full-time