Waiter/Waitress - Fine Dining

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An upscale hotel in Dubai is seeking a dedicated service professional to ensure guests enjoy the 'Ultimate Experience'. Responsibilities include providing outstanding service, handling guest complaints, and maintaining a meticulously kept dining environment. Applicants should have a high school diploma or equivalent, at least 2 years of experience in a similar role, and excellent communication skills in English. A knowledge of the Micros system and up-selling techniques is also advantageous.

Qualifications

• Minimum 2 years in a similar role in a 5-star international environment.
• Experience in a multi-cultural setting.
• Capable of working with efficiency while maintaining a positive attitude.

Responsibilities

• Ensure guests live the “Ultimate Experience”.
• Handle guest complaints according to policy.
• Control usage of food and beverage items.
• Promote good public relations and address guest concerns.

Skills

Up-selling skills

HACCP knowledge

Excellent English communication

Organizational skills

Education

High school Diploma/Hotel School Degree

Tools

Micros system

Job description

JOB SUMMARY

Main Duties/Responsibilities:

·Ensure guests live the “Ultimate Experience”.

·Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.

·Handle guest complaints according to policy.

·Ensure room/restaurant set up is according to set standard.

·Develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods.

·Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.

·Ensure the correct and consistent service techniques for various meal periods is done.

·Anticipate, in advance, all materials and supplies and assure their availability.

·Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.

·Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.

·Promote good public relations and handle complaints or concerns of guests.

·Utilize the computer system in ringing, printing and closing checks as well as shift reports.

·Respond properly in any hotel emergency or safety situation.

·Identify guest preferences and communicate with the teams.

CANDIDATE PROFILE

·High school Diploma/Hotel School Degree.

·2 years minimum in a similar role in a 5 * international environment

·Up-selling skills training, HACCP.

·Knowledge of Micros system

·Excellent spoken and written English

·Experience working in a multi cultural environment.

·Organized and well planned.

·Able to work with speed and efficiency throughout maintaining positive attitude.