VP Head of Collections- PL Open Market Credit Cards

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading banking institution in Abu Dhabi is seeking a Collections Manager responsible for developing strategies to minimize non-performing loans. The ideal candidate will have a Master's degree, at least 15 years of experience in retail banking, and a proven track record in team management. This role involves negotiating settlements, training staff, and ensuring compliance with legal standards. Employment type is full-time with no remote work options.

Qualifications

• 15 years of experience in Retail Banking.
• Minimum of 5 years in a senior collections role.
• Experience managing large teams.

Responsibilities

• Develop collection and recovery strategies.
• Train and motivate the collections team.
• Monitor compliance with laws and policies.

Skills

Leadership

Negotiation

Financial strategy

Team management

Legal compliance

Education

Master's Degree

Job description

JOB PURPOSE

This role is responsible for developing and implementing policies for efficient collections and recovery of all retail banking unsecured asset products with a view of minimising NPLs. Ensure collection targets are met in terms of NPL Recovery and Bucket resolutions.

KEY ACCOUNTABILITIES

Strategic Responsibilities

• Formulating and implementing cost effective collection & recovery strategies.
• Reviewing the collections & recovery strategy regularly and ensure that the collection & recovery techniques change with change in the legal and economic situation in the country.
• Coach, Train, develop, motivate the team of Collection Managers and assist them to perform to high standards and develop their potential to enhance knowledge based skills.

Core Responsibilities

• Ensure that the budgeted NPLs Cash recovery and or provision numbers are achieved.
• Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.
• Ensure capacity planning is in place and a load balancing is done for the unit.
• Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country.
• Provide portfolio feedback on an ongoing basis to Head of Credit & Collections for modification of the front end acceptance criteria.
• Ensure low risk Audit rating for the unit.
• Negotiate and work out a best possible settlement with the customers with a winwin approach.
• Ensure that the collection process is carried out within the framework of the banks code of conduct and keeping in mind the reputation of the bank.
• Set up a strong collections infrastructure for recovery of delinquent accounts through empanelment of external collection agencies locally and internationally.

Job Context

• Adherence to Collection Policies and Procedures
• Adherence of Collection Targets / Budgets
• Ensure compliance whilst dealing with Customers
• Nil High Risk Audit observations

Qualifications

Minimum Qualification

• Master Degree

Minimum Experience

• Minimum of 15 years of experience in Retail Banking with at least last 23 years in a senior collections role managing a team of at least 75 staff on bank roles.

Remote Work

No

Employment Type

Fulltime