Villa Hostess: VIP Guest Concierge & Reservations Pro

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Abu Dhabi seeks a service-oriented professional to join their team. The role involves managing restaurant reservations, addressing guest needs, and ensuring service quality in a fast-paced environment. Candidates should have at least a diploma in hospitality and relevant experience in a 5-star hotel. Excellent communication skills in English and Russian are essential. Join us to deliver exceptional guest experiences at Rixos Premium Saadiyat Island.

Qualifications

• 1 year or more experience in a 5-star hotel.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Maintain knowledge of dining room layout and restaurant policies.
• Answer telephone using correct etiquette.
• Handle guest complaints and ensure satisfaction.
• Assist restaurant staff with their job functions.

Skills

Guest relations

Interpersonal skills

Problem solving

Team collaboration

Ability to work under pressure

Communication in English

Communication in Russian

Education

Diploma or degree in vocational hospitality

Job description

A luxury hospitality company in Abu Dhabi seeks a service-oriented professional to join their team. The role involves managing restaurant reservations, addressing guest needs, and ensuring service quality in a fast-paced environment. Candidates should have at least a diploma in hospitality and relevant experience in a 5-star hotel. Excellent communication skills in English and Russian are essential. Join us to deliver exceptional guest experiences at Rixos Premium Saadiyat Island.