Villa Hostess

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Abu Dhabi seeks a service-oriented professional to join their team. The role involves managing restaurant reservations, addressing guest needs, and ensuring service quality in a fast-paced environment. Candidates should have at least a diploma in hospitality and relevant experience in a 5-star hotel. Excellent communication skills in English and Russian are essential. Join us to deliver exceptional guest experiences at Rixos Premium Saadiyat Island.

Qualifications

• 1 year or more experience in a 5-star hotel.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Maintain knowledge of dining room layout and restaurant policies.
• Answer telephone using correct etiquette.
• Handle guest complaints and ensure satisfaction.
• Assist restaurant staff with their job functions.

Skills

Guest relations

Interpersonal skills

Problem solving

Team collaboration

Ability to work under pressure

Communication in English

Communication in Russian

Education

Diploma or degree in vocational hospitality

Job description

Responsibilities

• Maintain complete knowledge of:
• • Dining room layout table/seat/section numbers proper table setups restaurant capacity hours of operation price range and dress code
  • Restaurant reservation procedures
  • Daily house count arrivals departures VIPs
  • Scheduled in-house group activities locations and times
  • All department policies / service procedures
• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation /cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Review the Reservation book pre-assign designated tables and follow up on all special requests.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate maximizing productivity and quality.
• Do table visits systematically at each meal period to ensure guest satisfaction.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.

Qualifications

• Diploma or degree in vocational hospitality
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• 1 year or more experience in a 5 star hotel
• Confidently can communicate in English and Russian. Additional language is a plus

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so then join our team of Heartists at Rixos Premium Saadiyat Island. Every day we look for opportunities to engage in a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding.

Remote Work : No

Employment Type : Full-time