Vice President of Customer Success & Growth

Mobileum; United Arab Emirates; On-site; USD 150,000 - 250,000; Full time

Job summary

Mobileum is seeking a strategic Vice President of Customer Success & Growth to enhance customer engagement and drive revenue growth. The ideal candidate will have extensive experience managing key accounts, with a focus on telecom solutions, and will excel in influencing senior stakeholders. This executive role involves collaboration with various internal teams to ensure customer satisfaction and measurable success.

Qualifications

• 10+ years in a strategic sales role, preferably in telecom or tech.
• 5+ years engaging with C-level executives.
• Experience in telecom analytics/security solutions preferred.

Responsibilities

• Drive strategic account growth and identify new revenue opportunities.
• Build relationships with C-level executives.
• Define and monitor KPIs to measure customer success.

Skills

Customer engagement

Account management

Strategic thinking

Leadership

KPI tracking

Education

Bachelor’s degree in Business, Technology, or a related field

MBA or advanced degree

Job description

Vice President of Customer Success & Growth

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Vice President of Customer Success & Growth

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Job Details : Vice President of Customer Success & Growth

Full details of the job.

Vacancy Name Vice President of Customer Success & Growth Vacancy No VN5456 Employment Type Full-Time Location Country United Arab Emirates Location City Dubai Description Role Overview

Mobileum, a global leader in telecommunications analytics, roaming, security, and customer engagement solutions, is seeking a highly strategic

• Vice President of Customer Success & Growth
• to drive expansion within our key accounts. Reporting directly to the Key Account Manager, this pivotal role is responsible for identifying and capitalizing on new business opportunities within target accounts to accelerate Mobileum’s growth. The successful candidate will serve as a trusted advisor to senior customer stakeholders, uncovering critical pain points and aligning Mobileum’s innovative product portfolio—spanning fraud management, network security, roaming, and analytics—to deliver transformative solutions.

This role demands a seasoned professional capable of engaging across all levels of the customer organization, ensuring Mobileum’s solutions drive measurable value and contribute to customer success. As the primary point of contact within Mobileum, the VP will orchestrate high-quality engagement throughout the sales and post-sales lifecycle, collaborating with Delivery, Support, Product Management, Engineering, and Managed Services teams to address customer challenges and enhance their experience. The position is designed to establish and track key performance indicators (KPIs) that demonstrate product utilization, customer satisfaction, and value creation, fostering long-term relationships and unlocking growth potential. Key Responsibilities Key Responsibilities

• Strategic Account Growth :
• Identify and pursue new revenue opportunities within assigned key accounts, expanding Mobileum’s footprint beyond renewals and driving non-recurring business across business units (BUs).
• Conduct in-depth discovery to uncover customer pain points, aligning Mobileum’s solutions (e.g., Active Intelligence, RAID, SITE) to address needs in fraud prevention, 5G security, roaming optimization, and customer experience.
• Senior-Level Engagement :
• Build and maintain relationships with C-level executives and senior decision-makers within target accounts, positioning Mobileum as a strategic partner.
• Present tailored value propositions and solutions that resonate with senior leadership, securing buy-in for expansion initiatives. Must-have skills Cross-Organizational Leadership :
• Engage customers at all levels—executive, operational, and technical—to ensure seamless adoption and utilization of Mobileum’s products.
• Act as the central point of contact within Mobileum, coordinating with internal teams (Delivery, Support, Product Management, Engineering, Managed Services) to deliver exceptional pre- and post-sales experiences.
• Customer Success & Value Creation :
• Champion customer needs internally, collaborating with cross-functional teams to resolve issues and enhance product offerings.
• Develop and implement strategies to maximize product adoption, ensuring Mobileum’s solutions drive tangible business outcomes for customers.
• Performance Measurement & Improvement :
• Define and monitor KPIs related to product utilization (e.g., feature adoption rates), customer experience (e.g., Net Promoter Score), and lifecycle journey satisfaction.
• Establish metrics demonstrating value creation (e.g., ROI, fraud reduction, revenue uplift) and continuous improvement in customer experience, presenting these to customers to reinforce Mobileum’s impact.
• Sales and Post-Sales Orchestration :
• Drive high-quality engagement during the sales process, collaborating with the Key Account Manager to close deals, and ensure a smooth transition to post-sales support.
• Advocate for customer priorities, ensuring timely resolution of challenges and alignment with Mobileum’s strategic roadmap.

Qualifications & Skills

• Experience :
• 10+ years of experience in a customer-facing, strategic sales or account management role within the telecommunications, SaaS, or technology sectors, with a proven track record of driving growth in key accounts.
• 5+ years engaging with C-level executives and senior stakeholders, ideally in telco or cybersecurity markets.
• Experience in the telecom industry or with analytics / security solutions (e.g., fraud management, network security, roaming) is highly desirable. Good-to-have skills Skills :
• Exceptional ability to uncover customer pain points and translate them into actionable solutions using a technical product portfolio.
• Strong leadership and collaboration skills, with experience rallying cross-functional teams (e.g., Delivery, Engineering, Product) to meet customer needs.
• Expertise in defining and tracking KPIs, with a data-driven approach to demonstrating value and improving customer outcomes.
• Outstanding communication and presentation skills, adept at influencing senior leadership and building trusted relationships.
• Education :
• Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred.
• Attributes :
• Strategic thinker with a growth mindset, capable of identifying untapped opportunities.
• Customer-obsessed, with a passion for driving success and delivering measurable impact.
• Results-oriented, thriving in a fast-paced, dynamic environment.

Seniority level

Seniority level

Executive

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Telecommunications

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