Vehicle Demo & Delivery Specialist

Al Tayer Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent automotive company in the UAE is looking for a Vehicle Demo & Delivery Specialist. You will coordinate vehicle handovers between customers and internal departments, ensuring top-tier customer service while managing vehicle delivery records. Candidates should have a degree in any discipline or automotive vocational route, with at least 2 years of customer service experience. Bilingual candidates in Arabic and English preferred. Join a dedicated team that promotes excellence in customer care.

Qualifications

• 2 years experience in a customer service environment.
• Good knowledge of automobile sales gained through formal training or work experience.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate with internal departments for vehicle handover.
• Prepare Vehicle Configuration Records prior to delivery.
• Maintain accurate records of delivery status.

Skills

Customer service excellence

Bilingual (Arabic and English)

Attention to details

Education

Degree in any discipline or automotive vocational route

Job description

Vehicle Demo & Delivery Specialist - Jaguar/Land Rover (Dubai & Abu Dhabi)

To coordinate between customers and concerned internal departments to ensure smooth conclusion of vehicle handover while providing the highest degree of customer service at all times in accordance with the company sales policies and procedures

Roles and Responsibilities:

• Liaise with PDI department on vehicle readiness and accordingly, schedule handover appointments in coordination with the sales department
• Prepare a Vehicle Configuration Record prior to delivery of the vehicle
• Liaise with the customer including prior notification of delays, changes in the requirements and specifications etc., if any, in order to ensure smooth conclusion of vehicle handover
• As and when required, ensure handover of a vehicle outside the company, ensuring the same standards of customer service are upheld
• Stay up to date on vehicle operational features and latest innovations as well as other technical and non-technical car related information. Provide comprehensive explanation to new car owners about the vehicle with a view to improving the customer experience
• Ensure that the customer is aware of all available extras, accessories and warranties
• Provide highest degree of customer service and satisfaction at all times in accordance with the company sales policies and procedures to maximize future recommendation or repeat sales
• Introduce the customer to the service department
• Liaise with the sales advisors on the registration process, coordinate with logistics for the deliveries made via recoveries, etc. in order to ensure seamless integration of the various processes linked to vehicle handover
• Maintain accurate and timely records on delivery status, including sending a daily report of cars delivered to the line manager
• Ensure details of all vehicle transactions are accurately completed (delivery documents i.e. checklists, delivery notes, extended warranty etc) & recorded and registered with sales administration
• Work as part of a cohesive customer focused team to promote enhanced levels of customer service

Qualifications & Experience:

• Degree in any discipline or through automotive vocational route
• 2 Years experience in a Customer service environment
• Good knowledge of automobile sales gained through formal training or work experience. bilingual (Arabic and English)
• Attention to details and concern for quality