VAS and Analytics Specialist, Delivery Experience and Payments and Value Added Services

Amazon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global logistics company is seeking a Value Added Service (VAS) Specialist to enhance partnerships and ensure service quality. This role will focus on developing and negotiating services tailored for internal and external customers. Located in Dubai, the ideal candidate has 3+ years in business agreements and project management alongside advanced SQL skills. Strong communication and data negotiation are essential for success in this position, which also includes managing relationships and guiding partners for timely deliveries.

Qualifications

• 3 years of experience developing, negotiating, and executing business agreements.
• 3 years of product or program management or business development experience.
• Experience interpreting data and making business recommendations.

Responsibilities

• Drive Value Added Service concepts based on customer requirements.
• Manage partnerships with third-party companies.
• Support the launch of new features with merchandising strategies.

Skills

Advanced SQL skills

Effective email writing

Business negotiations

Data analysis

Communication skills

Project management

Tools

Excel

Job description

Overview

Our last-mile delivery partners are crucial to our service and we work closely with them to make sure deliveries large and small get to where they need to be. As a VAS Specialist youll make sure we have the best relationship possible with our partners. Youll build connections help them put processes in place for efficient delivery and smooth out any issues they experience all with the aim of creating a partnership thats successful for many years.

Key job responsibilities

We are looking for a Value Added Service (VAS) Manager who will be responsible for ensuring that our suite of value added services ranging from legal services to insurance offers and uniforms meets the demands of our customers both internal in Amazon and our Delivery Service Providers (DSPs) on the last mile. This individual in essence negotiates services on behalf of our partners to make them successful. This requires the placement of new services as well as an ability to challenge the status quo repeatedly.

Key functions for the role include:

• Create and drive Value Added Service concepts on the basis of customer and market requirements to meet industry standards.
• Develop strong value-add partnerships and managing 3rd party companies.
• Work with in country teams to create development plans for new product or service development and execute project plans for the launch of new features incorporating merchandising and promotion strategies
• Manage pilot projects to test new services and roll out negotiated services across the country continuously improve our service offering
• Have a thorough understanding of the product category seasonality and continually monitor customers feedback and vendors developments

A day in the life

Youll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. Youll look after all elements of our partner relationships from getting the contracts in place to keeping track of performance.

This role is all about clear communication. Youll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team

Amazon Logistics or AMZL handles last mile delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.

• Advance SQL skills are mandatory
• 3 years of developing negotiating and executing business agreements experience
• 3 years of product or program management or business development
• Experience interpreting data and making business recommendations
• Experience driving roadmap strategy and on-ground implementation navigating across stakeholders
• Experience working across functional teams and senior stakeholders
• Effective email writing and communication skills
• Intermediate excel and data analysis skills
• Writing skills influence skills ability to structure an argument to make it brief and complete clear and concise (to the point) communication

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