UX UI Service Design Lead Banking

VAM Systems Inc; Abu Dhabi, Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading service design firm based in Abu Dhabi seeks a Service Design Lead to create impactful service experiences. The ideal candidate will have over 8 years of experience in service design, strong facilitation and stakeholder engagement skills, and expertise in tools like Figma and Adobe Creative Suite. This role involves leading complex service projects and necessitates a Bachelor's degree in a relevant field. Join us in shaping innovative service solutions for diverse clients.

Qualifications

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects.
• Prior experience working in multinational organizations.

Responsibilities

• Design service experiences and journey maps.
• Facilitate stakeholder engagement and co-creation.
• Conduct user research and usability testing.

Skills

Service design expertise

Figma proficiency

Miro proficiency

Adobe Creative Suite expertise

Stakeholder engagement

Journey mapping

User research

Usability testing

Education

Bachelor’s degree in Design, Service Design, HCI, or related field

Tools

Prototyping tools

Job description

We are currently looking Service Design Lead for our UAE operations with the following terms & conditions.

Skills:

• Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
• Skilled in facilitation, co-creation, and stakeholder engagement.
• Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
• Strong understanding of service design systems and frameworks.
• Familiarity with Agile and cross-functional service development.
• Experience conducting user research, service prototyping, and usability testing.

Experience:

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
• Prior experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.