Unit Coordinator Variable Channels

ADIB Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Dubai is seeking a Unit Coordinator to enhance support functions for frontline staff by ensuring timely and error-free processing of asset finance. The role involves adhering to policies, meeting KPIs, and improving efficiency while handling stakeholder relationships. Candidates should possess strong communication skills and a broad knowledge of retail banking products and UAE practices to ensure compliance and an excellent customer experience.

Responsibilities

• Enhance support function to frontline by processing DSU Asset finance error-free.
• Meet KPI on Asset file processing for CRM Approvals.
• Ensure applications are error-free and compliant with policy.
• Communicate with frontline for policy violations and resolve discrepancies.
• Maintain defined MIS per business requirements.
• Identify and close process gaps to improve efficiency.

Skills

Broad knowledge of Retail Banking products & services

Business Communication Skills

MS Office

Good Knowledge of UAE banking practices regulations & risks

Computer skills typing

Management Information skill

Ability for mature handling of stakeholder and internal customer relationships

Job description

Description

Role : Unit Coordinator

Role Purpose

To Enhance support function to frontline Staffs by timely & error free processing of DSU Asset finance by abiding ADIB Policies & Procedures.

Key Accountabilities of the role

• To meet the KPI of as defined by Management on Asset file processing for CRM Approvals/RFO/Card center Disbursements.
• To ensure all the applications are entered into the system are error free and as per policy.
• To ensure cases are proposed under ADIB Product Policy & Procedures due diligence and banks Dos & Donts polices.
• To communicate with the frontline if the proposal violates the Policy and resolve the discrepancy.
• To re-submit the rejected cases to relevant dept ensuring the rejection reasons are fully covered.
• Maintain defined MIS as per business requirements.
• Handle adhoc requests as per business requirement.
• Identify and close process gaps to improve efficiency to ensure seamless customer experience.
• Adhere to ADIB policy/procedure.
• To attend assigned training for self-development.

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of Retail Banking products & services.
• Business Communication Skills.
• MS Office.
• Good Knowledge of UAE banking practices regulations & risks.
• Computer skills typing.
• Management Information skill.
• Ability for mature handling of stakeholder and internal customer relationships.

Required Experience

IC