UAE Operations Coordinator

Einride; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A logistics technology company based in Dubai is seeking a Customer Success Agent to join their UAE Daily Operations team. The successful candidate will ensure operational excellence by providing real-time support to customers, managing daily operations, and maintaining an optimal customer experience. This full-time role requires a Bachelor's degree in Business or related field, fluency in English and other languages, and a customer service-oriented mindset. A UAE driver's license is a must for this position.

Qualifications

• Fluent in English, Hindi & Urdu is a must.
• Previous experience in a customer-facing role within logistics is required.
• UAE driver's license is a must, Heavy Truck license is a bonus.

Responsibilities

• Develop and maintain optimal customer experience.
• Provide real-time assistance to customers via phone, email, and chat.
• Manage daily operations and planning.

Skills

Customer service orientation

Problem-solving skills

Collaboration

Tech-savvy

Education

Bachelor's degree in Business, Supply Chain, or Logistics

Tools

Fleet management systems

CRM tools

Job description

Job Description

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.

Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies. We are also operating Sweden’s largest truck dedicated public charging network and counting.

As a Customer Success Agent will be a part of the UAE Daily Operations team, working and supporting customers in the UAE ensuring operational excellence.

You will:

• Together with UAE Daily Operations Manager develop and maintain an optimal customer experience for our customers in the UAE.
• Provide real-time assistance to customers via phone, email, and chat, ensuring their transportation needs are met promptly.
• Manage daily operations and planning.
• First point of contact for our customer operations and other partners such as carriers, vendors and sub contractors like workshops, hardware dealers, agents etc.
• Analyze and optimize performance of fleet securing agreed KPIs and SLA are achieved.
• Handle, log and resolve customer requests/issues.
• Monitoring internal monitoring tools, support inbox and resolve ad hoc deviations.
• Prepare performance and monitoring reports as per company requirements.
• Ensure all customer interactions align with company policies, safety regulations, and sustainability goals.
• Any additional task delegated by reporting manager.

We expect you to:

• Have a Bachelor's degree preferably in Business, Supply Chain or Logistics.
• Be familiar with logistics, fleet management systems, or CRM tools is a plus
• Have previous experience in a customer facing role within operations management, logistics or other relevant settings.
• Have previous experience working in a fast paced 24x7 environment.
• Be fluent in English, Hindi & Urdu is a must.
• Have UAE drivers License is a must, Heavy Truck license is a bonus.
• Be a strong collaborator and excellent problem solving skills.
• Be a strong service and solution oriented mindset.
• Be independent and confident in your ability to act, prioritize and make decisions.
• Tech-savvy with basic knowledge of transportation software, GPS tracking, and digital communication tools
• Have experience from the growing EV industry and/or startup is a bonus.

This is a full-time position based out of our Dubai office in Dubai Marina. You will be part of a truly diverse, high performing team with a common passion for sustainability and making things happen in an innovative way. We recommend that you submit your application as soon as possible since selection and interviews are held continually.

At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.