UAE National Shopping Experience Assistant - Cashier | Retail | IKEA | Al Ain

Robinson & Co (Singapore) Pte Ltd; Abu Dhabi Emirate; On-site; AED 25,000 - 60,000; Full time

Job summary

A diversified retail group in the UAE seeks a Shopping Experience Representative to enhance customer satisfaction through efficient service. Responsibilities include cash handling, managing returns and exchanges, and addressing customer complaints promptly. The ideal candidate has a high school education and 2 years of customer service experience, with strong communication skills and a proactive customer focus. Fluency in English is required, while knowledge of Arabic is preferred.

Qualifications

• 2 years of experience in a similar customer service role.
• Proficiency in English, with knowledge of Arabic preferred.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Ensure friendly and professional customer interactions.
• Handle cash accurately and efficiently.
• Assist customers with returns and exchanges.
• Respond promptly to customer complaints.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Proactive customer service

Task management and organization

Education

High School education

Job description

Job Requisition ID: 174720

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

Overview Of The Role

The Shopping Experience Representative is pivotal in ensuring friendly and professional customer interactions at the Info desk. The role is responsible for accurate cash handling, providing a seamless shopping experience by assisting with shopping tools, and ensuring efficient service, particularly at the Returns & Exchange desk. The representative enhances customer satisfaction by resolving complaints promptly and courteously, maintaining service standards and contributing to an organized and welcoming store environment.

What You Will Do

Cash Handling

• Follow SOPs for cash handling, receiving payments via cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before and after trading to ensure accurate cash handling.

Customer Service

• Greet and welcome customers at the store, ensuring the availability of shopping tools and providing bags/trollies to facilitate the shopping journey.
• Respond to customer needs efficiently to minimize queues and ensure shoppers feel attended to.
• Handle routine customer complaints promptly and courteously for maximum satisfaction.
• Explain Smaland admission policy to families professionally, ensuring child safety is a priority.
• Make announcements and page customers if there are issues in the playroom or general needs arise.

Returns and Exchanges

• Ensure the Returns & Exchange policy is perceived as generous and efficient by customers.
• Handle returns and exchanges with judgment based on management's given authority to retain customers.
• Use Returns & Exchange information to report product faults, safety issues, or transportation problems to management.
• Prepare regular reports of transactions at the Returns & Exchange desk for reconciliation and performance analysis.

Required Skills To Be Successful

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proactive customer service and focus.
• Ability to manage and organize tasks efficiently.

What Qualifies You For The Role

• High School education.
• 2 years of experience in a similar customer service role.
• Proficiency in English, with knowledge of Arabic preferred.
• Excellent communication, interpersonal, and problem-solving skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks & Spencer’s in both regions with over 75 stores offering both fashion & food options.

About Al-Futtaim IKEA

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates. We are a values‑driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.