UAE National | Operations Executive | Financial Services Rental & Leasing | AL FUTTAIM FINANCE

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading regional business in Dubai is seeking an Operations Executive in Financial Services. The role involves supporting auto finance approvals and coordinating leasing operations while ensuring compliance with guidelines. Candidates should have a strong understanding of financial services, excellent communication skills, and experience in retail banking or operations. This position offers a chance to identify process improvements and engage with various stakeholders in the auto industry.

Qualifications

• Minimum 1 year of experience in retail or consumer banking.
• Understanding of auto sales processes and general knowledge of the auto industry.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Serve as primary contact for auto finance and lease transactions.
• Validate data and documentation during deal submission.
• Track turnaround times and liaise with bankers for feedback.
• Validate LOIs/LPOs and ensure vehicle delivery.
• Communicate feedback to showroom managers and ensure compliance with guidelines.
• Identify process improvements and enhance operational knowledge.

Skills

Understanding of financial services operations

Excellent communication skills

Data validation and documentation management

Process improvement implementation

Education

Diploma or Bachelor's degree

High school education with experience

Job description

UAE National | Operations Executive | Financial Services Rental & Leasing | AL FUTTAIM FINANCE

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

• The Operations Executive - Contract Origination is responsible for supporting the business by maximizing approvals for Auto Finance, in-house lending, and lease deals. This role requires coordinating operational procedures such as pre-screening, account and entity creation, bank placements, follow-ups, LOI/LPO validation, and the issuance of contracts and loan booking. Success in this role is defined by ensuring all processes and guidelines are followed in line with compliance standards and maintaining high levels of service and quality.

What You Will Do

• Serve as the primary contact for all parties involved in auto finance and lease transactions, including interactions with banks, Hertz, in-house employees, and dealerships.
• Validate data and documentation at the time of deal submission to ensure adherence to basic credit parameters before submission.
• Track and maintain turnaround times as per SLA, and liaise with bankers and credit teams for feedback on submitted deals.
• Validate LOIs/LPOs, generate lease agreements and necessary annexures upon approval, and follow up to ensure vehicle delivery.
• Relay feedback accurately to showroom managers, record and track errors, communicate MIS reports, and conduct hygiene checks to ensure compliance with UAE regulations and AFF guidelines.
• Understand the credit policies of partner banks and AFF, challenge declines and reduce excessive documentation requests, and identify process gaps and improvements.
• Ensure compliance with central bank rules and SOPs, maintain accurate records using internal systems and data sheets.
• Identify opportunities for process improvement and continuously update operational knowledge to enhance efficiency.

Required Skills To Be Successful

• Strong understanding of financial services operations, specifically in auto finance and leasing.
• Excellent communication skills to effectively liaise with various stakeholders such as banks, dealerships, and internal associates.
• Proficiency in data validation and documentation management to ensure compliance and quality standards.
• Ability to identify and implement continuous process improvements, with an eye for compliance and policy adherence.

What EquipsYou For The Role

• Diploma or Bachelor's degree preferred, though high school education with significant experience will also be considered.
• Minimum 1 year of experience in retail or consumer banking, financial services, specifically in sales, operations coordination, or retail credit.
• Understanding of auto sales processes at the dealer level and general knowledge of the auto industry is required.
• Fluency in English; Arabic language skills would be considered an advantage.