Ticketing Manager - Entertainment

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 90,000 - 110,000; Full time

Job summary

A luxury resort in the UAE is looking for a Ticketing Manager to oversee the Ticket Office operations including staff management, ticket sales reporting, and collaboration with various departments to enhance guest experiences. The ideal candidate will have at least five years of ticket office management experience, preferably in a theater setting, and a strong background in customer service. Competitive salary and benefits are offered for this exciting opportunity with a renowned hospitality brand.

Benefits

Attractive salary

Healthcare package

Leave policy

Life insurance

Qualifications

• Minimum five years’ experience in Ticket Office Management, preferably in a theatre.
• Prior experience working with large scale ticketing partners, e.g., Ticketmaster.
• Ability to manage staff and perform under pressure.

Responsibilities

• Ensure daily sales and front of house reports are created and distributed.
• Collaborate to create ticket packages and promotions.
• Oversee the Ticket Office and complete staff performance reviews.

Skills

Ticket Office Management

Customer Service

Staff Management

Budget Management

Event Coordination

Education

High school diploma or equivalent

Bachelor's degree in a related field

Tools

Ticketing systems

Microsoft Office

Job description

Job Description

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Ticketing Manager to join the resort’s Entertainment Administration team.

Responsibilities

• Ensure that daily sales and front of house reports are created and distributed as required.
• Collaborate with various departments to create ticket packages and promotions.
• Work with and communicate on a regular basis with our ticket systems partners.
• Process executive, promoter, marketing and artist ticket orders as requested by the various entities.
• Audit all event holds daily and recommend additions or reductions based on sales performance.
• Provide all reports necessary to settle shows nightly and at the end of a run.
• Review the department structure and come up with suggestions for operational efficiencies.
• Make suggestions on new and streamlined ways to deliver tickets to the guests that will not affect the customer experience.
• Look for ways to automate the workflow processes for the department.
• Oversee the day-to-day operations of the Ticket Office.
• Manage the Ticket Office and Ushers. Complete staff performance reviews. Hire and train new employees. Oversee all discipline issues, counseling notices and terminations.
• Motivate the Ticket Office Staff to maximize ticket sales and facilitate distribution of information regarding shows.
• Oversee department schedules and oversee payroll for Ticket Office and Ushers.
• Facilitate needs related to the department in conjunction with Concierge, Front Desk, Advertising, Marketing, Accounting, and Call Center.
• Communicate regularly and work with any Producers / Stakeholders / Event Hosts operating within the Theatre to guarantee successful shows and events.
• Provide excellent customer service to guests, internal and external partners.
• Handle guest issues and complaints and work with security and hotel managers as needed.
• Create and update the Ticket Office Department Policy and Procedure Manual.
• Establish and maintain an excellent working relationship with various departments throughout the resort.
• Develop and maintain a safe working environment and safety procedures for staff.

About You

• Must have a high school diploma or equivalent, preferably a bachelor’s degree in a related field.
• A minimum of five years’ experience in Ticket Office Management, preferably with prior experience in a theatre.
• Must have prior experience working with large scale ticketing partners (e.g. Ticketmaster).
• Must have knowledge of a variety of other ticketing systems.
• Must have prior experience building and creating shows in ticketing systems.
• Must have the ability to create, implement and work within fiscal budgets.
• Must be able to manage staff and perform under pressure.
• Must be able to function in a stressful environment.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.