Temp Customer Care Associate (English and Arabic Speaker)

APM Monaco; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A contemporary fashion jewelry brand is seeking a Customer Service Representative for a 5-month contract in Dubai. The ideal candidate will have a minimum of 3 years experience in customer service or luxury retail, be fluent in Arabic and English, and able to work independently. Responsibilities include managing customer inquiries via calls and emails, liaising with logistics, and handling store complaints. The company offers a dynamic team environment and comprehensive benefits.

Benefits

Medical benefits

Paid time off

Generous employee discounts

Qualifications

• Minimum 3 years relevant experience in customer service or luxury retail.
• Able to work independently with minimal supervision.
• Proactive, patient, and committed.

Responsibilities

• Manage customer calls and request relevant information.
• Handle customer emails and live chat inquiries.
• Liaise with logistics and after sales service.
• Follow up on store inquiries and complaints.
• Complete other ad-hoc projects from the manager.

Skills

Fluent Arabic

Fluent English

Communication skills

Interpersonal skills

Proficiency in MS Office

Job description

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

About the Role:

• 5 months contract (Oct 2025 to Feb 2026)
• Office and home based
• 5-day work per week (Monday to Friday)
• Fluent Arabic and English Speaker is a MUST

Responsibilities

• Manage customer calls and request relevant information
• Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
• Liaise with Logistics, After Sales Service and global boutiques on daily basis
• Follow up the offline store enquiries and complaints
• Other ad-hoc projects assigned by the manager

Qualifications

• Minimum 3 years relevant experiences in customer service/ luxury retail field
• Proficient with MS Office
• Fluent Arabic and English. Any other language will be a bonus.
• Able to work independently with minimal supervision
• Proactive, patient and committed
• Great communication and interpersonal skills
• Immediately available is highly preferred

This position is based in Dubai.

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.
• Growth Opportunities: We support your professional development.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.