Telephone Operator

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality establishment in Ras al-Khaimah is seeking dynamic Front Office professionals. You will handle guest calls, maintain effective communication, and ensure exceptional service delivery. Ideal candidates should possess a diploma in hospitality, excellent communication skills, and teamwork ability to thrive in a multicultural environment. Computer literacy with Opera experience is advantageous.

Qualifications

• Must have similar previous work experiences.
• Computer literate with experience in Opera is an advantage.
• Must be proactive with a friendly demeanor.

Responsibilities

• Receive guest calls in a professional and friendly manner.
• Maintain communication with all related departments.
• Handle queries in a polite and courteous manner.
• Ensure guests are greeted by name.
• Maintain knowledge of hotel and local services.
• Complete management’s long distance call vouchers.
• Maintain the guest wake up call sheet.
• Operate the switchboard efficiently.
• Take messages for guests and management.

Skills

Excellent written and verbal English communication

Strong voice modulation

Customer focus

Teamwork

Adaptability

Education

Diploma/degree in hospitality field

Tools

Opera system

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Responsibilities

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• AdaptabilityTeamwork