Telephone Operator

RAFFLES; Dubai; On-site; AED 30,000 - 42,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Telecommunications Specialist to enhance guest satisfaction through effective communication services. The ideal candidate will manage calls, assist guests, and ensure adherence to safety standards. Applicants should have at least one year of experience in a hotel environment and possess strong verbal and written English skills. This role offers an opportunity to thrive in a multicultural setting and contribute positively to guest relations.

Qualifications

• Strong communication skills, both written and verbal, in English.
• Experience in a multi-cultural environment.
• Minimum one-year experience in a hotel setting.

Responsibilities

• Process all incoming and outgoing calls accurately and courteously.
• Maintain a clean work environment and adhere to safety procedures.
• Assist guests with calls and maintain privacy standards.

Skills

Written communication skills in English

Verbal communication skills in English

Ability to work cohesively with teams

Ability to manage difficult guests

Education

Secondary Education or relevant qualifications in Hotel Management

Job description

Job Description

Purpose of Position

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

Key Roles & Responsibilities

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Raffles Standards
• Accurately record and control wake-up calls
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Page staff member when requested
• Abide by principles of guest privacy
• Handle guests requests promptly and report complaints to the Telephone Supervisor
• Bill call costs
• Aware of local telephone listings and frequently dialed numbers
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Advise defects on switchboard equipment to Supervisor
• Maintain a clean work environment
• Maintain detailed knowledge of the Hotel’s fire, life and safety system
• Adhere to OH&S policies and procedures

Personal Attributes

• Written and verbal communication skills in English
• Able to develop rapport with Colleagues and Management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all hotel guests & patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Secondary Education or relevant qualifications in Hotel Management.

Experience

• Minimum 1 year relevant experience preferably in a four or five star hotel

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi 121800 Dubai, United Arab Emirates