Technical Writer -SOP & Policy Development (Arabic Speaker)

Dicetek LLC; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting company is seeking a candidate with a minimum of 5 years of experience in policy and procedure development, particularly in banking operations. The ideal applicant will have proven skills in SOP writing and familiarity with UAE regulatory frameworks. Exceptional communication skills in English and Arabic are required. This role involves developing and maintaining SOPs to ensure compliance with quality standards and collaborating with various departments to enhance process efficiencies.

Qualifications

• Minimum 5 years of experience in policies and procedures.
• Proven track record in SOP and policy writing across banking operations.
• Familiarity with UAE regulatory frameworks.

Responsibilities

• Develop new SOPs and update existing SOPs for compliance.
• Collaborate with SMEs to gather information on processes.
• Write clear and concise SOPs covering end-to-end processes.
• Ensure adherence to document standards and version control.
• Follow quality assurance processes to validate SOPs.

Skills

SOP development

Attention to detail

Verbal and written communication in English and Arabic

Collaboration with cross-functional teams

Analytical and problem-solving skills

Education

Bachelor's Degree or Certification in quality management systems

Tools

MS Office Applications (Excel, Word, PowerPoint, Project, Visio)

Job description

Ideal Profile

• Minimum 5 years of experience in policies and procedures
• Proven track record in SOP and policy writing across banking operations
• Familiarity with UAE regulatory frameworks
• Preferably with Internal Audit or governance experience
• Detail-oriented, collaborative and fluent in English

Skills

• Experience in SOP development and process documentation.
• Strong attention to detail and ability to work with complex information.
• Excellent verbal and written communication skills in English and Arabic
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving skills.

Key Accountabilities

• Develop new SOPs and update existing SOPs to ensure compliance with quality standards, industry regulations and best practices.
• Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes.
• Write clear, concise SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational process heat maps.
• Adhere to established document standards and templates.
• Ensure proper version control, document naming conventions, and access controls are in place.
• Ensuring consistency, clarity, and accuracy in all SOPs.
• Follow the established quality assurance process to review and validate SOPs for accuracy, completeness and clarity.

Profile

• Educational Qualifications: Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) preferred.
• Experience in banking operations, process improvements, SOP writing.
• Language Skills: Exceptional English reading/writing/speaking skills, English and Arabic speaker (is mandatory).
• Computer/System/Software Skills - MS Office Applications (Excel/ Word / PowerPoint / Project / Visio).