Technical Support System Engineer AFC

Thales Group; Dubai; On-site; AED 180,000 - 220,000; Full time

Job summary

A leading engineering firm in Dubai is seeking a candidate for a position focusing on Automatic Fare Collection systems within railway subsystems. The ideal candidate should possess a Bachelor's degree in Engineering and have over 8 years of relevant experience, including strong troubleshooting, problem-solving, and analytical skills. There is a commitment to safety and quality procedures. This role is vital for ensuring efficient technical support and maintenance operations. Join a company that values diversity and offers an inclusive environment.

Qualifications

• 8+ years of experience with Automatic Fare Collection systems.
• Familiarity with Dubai Metro system is a plus.
• Ability to communicate effectively with other departments and customers.

Responsibilities

• Provide engineering and maintenance services for Railway subsystems.
• Address technical queries and incidents for Level 3 investigations.
• Conduct assessments of Automatic Fare Collection system performance.

Skills

Troubleshooting skills

Problem-solving skills

Analytical skills

Communication skills (oral and written)

Technical knowledge of Hitachi Rail GTS products

Education

Bachelor’s degree in Engineering

Job description

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Dubai, United Arab Emirates (On-Site)

Roles & Responsibilities

In general, the primary purpose of the job is:

• To provide effective engineering and maintenance services covering Railway subsystems “Automatic Fare Collection (AFC) system and telecom systems”.
• Primary point of contact for customer technical queries, incident, failures… for Level 3 & above investigations;
• To provide technical support to the User/Customer, undertaking technical tasks and providing answers to technical queries.
• Investigate the faults & restore and ensure meeting the contractual SLAs
• Primary point of contact for customer technical queries not fielded by FSEs, technical advice on modification standards, component part numbers, and support equipment;
• Primary point of contact for the Project FSEs;
• Ensure that fault investigation actions are undertaken;
• Address technical concession requests;
• Provide support to internal and external progress reporting;
• Provide technical data and analyses on request to support the DRACAS process;
• Co-ordinate or undertake (as required) technical support activities at Customer/User sites;
• Identify Technical Publications update requirements, and manage and co-ordinate the closure of unsatisfactory feature reports;
• Co-ordinate requests for validation and issue of Technical Instructions, and compilation of Technical Instructions;
• Support/Represent Project Management (as required) at Customer progress reviews and Management Reviews;
• Attend, support and facilitate Team Meetings;
• Participate in training development and planning activities as identified;
• According to O&M manuals, replace faulty AFC equipment and coordinate with Warehouse for spares in/out activities;
• Maintain accurate maintenance records of AFC system and equipment performance, work accomplished and other information using a computerized maintenance management system;
• Perform shift and emergency duties when required;
• Conducting assessments of Automatic Fare Collection system performance in revenue protection, data accuracy and equipment operations
• Conform to Company quality procedures and standard practices;
• Ensure that any product safety requirements are not compromised by work carried out and that all local safety procedures are adhered to;
• Adhere to relevant Company and Local Health and Safety procedures and maintain vigilance within the workplace to ensure that the working environment remains safe at all times.

Work Experience, Qualification, Certification & Educational Requirements

• A Bachelor’s degree from an accredited university or college in Engineering, Business or equivalent experience.
• Communicate with other departments within their company and customers on a regular basis, with good both oral and written communication skills.
• With excellent troubleshooting, problem-solving and analytical skills.
• Strong technically subsystem knowledgeable on Hitachi Rail GTS products.
• 8 years and above in the ticketing system (AFC).
• Dubai Metro system deployed is a plus.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail