Technical Support Specialist

Avantor; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global supplier of laboratory products seeks a Technical Support Specialist in Dubai. You will respond to technical inquiries from customers and provide product support. Ideal candidates will have a relevant degree, previous sales experience, and fluency in English and French. This position allows you to contribute to meaningful scientific advancements while enhancing your career in a supportive and inclusive environment.

Benefits

Career growth opportunities

Inclusive culture

Health and wellness programs

Qualifications

• Professional experience in sales or completed commercial training.
• Comprehensive product and service knowledge.
• Fluency in English and French.

Responsibilities

• Answer technical inquiries from customers and associates.
• Provide bid support and prepare contracts.
• Maintain and update customer database.
• Proactively sell dedicated product range.

Skills

Customer Centric

Strong business and financial awareness

High level of computer literacy

Innovation and organizational agility

Driving proven business performance

Education

Bachelor/masters degree in science (chemistry or biology)

Tools

SAP

Excel

CRM Systems (C4C)

Job description

The Opportunity:

Technical Support Specialist will be responsible for answering technical inquiries from customers and associates. Respond to all technical queries from customers Avantor associates and our world-wide distributor base via e-mail and telephone on a daily basis offering technical support recommendations and advice.

What we are looking for:

• Education: Bachelor/masters degree in science (chemistry biology or equivalent)
• Experience: Professional experience in sales or completed commercial training with experience in sales of technical products
• Comprehensive product and service knowledge
• Language: English and French

How you’ll thrive and create an impact:

• Reviews prepares & processes Incoming Bids & Contracts.
• Finds the items required. Cross reference using automation or manually; finds the items matching specifications (equal or offer).
• Load the items into the system including coding your pricing model.
• Reconciles the pricing and units of measure for final document presentation (final or last check).
• Records daily bid activities.
• Provides reciprocal on-going backup support and assistance to customer service department in multiple capacities.
• Maintains and updates customer database.
• Product support to customers and colleagues
• Create negotiate and follow up quotations.
• Proactive selling the dedicated product range.
• Cross-selling other product ranges
• Manage complaints according to established routines.
• Send samples when requested from customer quotations and tenders.
• Order register and follow up demo equipment according to Demo Unit Management process.
• Send out brochures and catalogues.
• Keep product information in ERP updated.
• Monitor own product range in Qlik View and act accordingly.
• Train other groups in dedicated product ranges
• Participate in relevant projects.
• Ensure to keep the CRM system always updated with relevant information.
• Responsible for reaching specific targets set for the role and/or for lead generation projects.
• Ensure compliance with VWRs vision mission and values.
• Ensure compliance with VWRs strategy policies and objectives.
• Ensure compliance with relevant local and international legislation around Sales.
• Ensure compliance with Integrated Management System (IMS) and CRS
• Ensure fulfilment of PMP goals
• Ensure development of competencies and procedures to maintain an updated and smooth business.
• Serves as backup to Customer Service for processing a range of customer transactions.
• Participate in customer visits exhibitions customer events and other marketing activities when needed.

Knowledge, Skills, Abilities & Competencies:

• Customer Centric with strong business and financial awareness
• Demonstrates innovation and organisational agility
• Decisive and highly successful in driving proven business performance.
• High level of computer literacy with experience of SAP Excel CRMS and C4C.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Required Experience:

Unclear Seniority