Technical Support Specialist

Geroges Daoud Marketing Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading marketing management firm in Dubai is seeking candidates for a support role. Responsibilities include providing technical support and troubleshooting assistance for software products, documenting interactions, and keeping updated with software features. Ideal candidates will have excellent communication skills and a customer-oriented mindset, along with strong problem-solving abilities. The role offers a collaborative work environment and opportunities for professional growth.

Benefits

Collaborative and supportive work environment

Opportunities for professional growth

Initial and ongoing training

Competitive compensation package

Qualifications

• Previous experience with software products is a plus.
• Experience with helpdesk or ticketing systems is an advantage.

Responsibilities

• Provide technical support and troubleshooting assistance to customers via chat.
• Diagnose and resolve software-related technical issues.
• Document customer interactions and solutions in the support system.

Skills

Excellent communication skills

Customer-oriented mindset

Strong technical thinking

Problem-solving abilities

Good command of English

Job description

Responsibilities

• Provide technical support and troubleshooting assistance to customers via chat
• Diagnose and resolve software-related technical issues
• Escalate complex problems to internal teams when necessary
• Document customer interactions, technical problems, and solutions in the support system
• Stay updated with the latest software updates, patches, and new features
• Perform routine testing in both test and production environments to ensure software reliability
• Assist in creating and updating internal knowledge base articles and user guides

Skills

Requirements

• Excellent communication skills and customer-oriented mindset
• Strong technical thinking and problem-solving abilities
• Previous experience with software products is a plus
• Good command of English – written and spoken
• Experience with helpdesk or ticketing systems is an advantage

We offer

• A collaborative and supportive work environment
• Opportunities for professional growth and development
• Initial and ongoing training
• Competitive compensation package