Technical Support Engineer – UL Fire Detection Systems

Johnson Controls; Dubai; On-site; AED 100,000 - 130,000; Full time

Job summary

A leading fire safety company is seeking a Technical Support Engineer in Dubai. The role involves providing technical assistance for UL-listed fire detection products, supporting installation teams, and ensuring compliance with regional regulations. Ideal candidates will have a Bachelor's degree in related fields, 3-5+ years experience in fire systems, and excellent troubleshooting skills. Responsibilities include delivering training and maintaining high customer satisfaction standards.

Qualifications

• 3–5+ years of experience in fire detection systems, preferably UL-listed systems.
• Strong understanding of fire alarm network architecture and life-safety system principles.
• Hands-on experience with commissioning and troubleshooting fire detection systems.

Responsibilities

• Provide remote and onsite technical support for UL fire detection panels and systems.
• Diagnose hardware, software, and network-related issues.
• Deliver technical training to distributors and partners.

Skills

Technical support

Troubleshooting

Commissioning

Customer service

Fire alarm systems knowledge

Education

Bachelor’s degree in Electrical Engineering, Electronics, Mechatronics, or related field

Job description

A leading fire safety company is seeking a Technical Support Engineer in Dubai. The role involves providing technical assistance for UL-listed fire detection products, supporting installation teams, and ensuring compliance with regional regulations. Ideal candidates will have a Bachelor's degree in related fields, 3-5+ years experience in fire systems, and excellent troubleshooting skills. Responsibilities include delivering training and maintaining high customer satisfaction standards.