Technical Support

BlackStone eIT; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A leading technology firm in Dubai is seeking a detail-oriented Technical Support Specialist to provide exceptional technical assistance to clients. Your role will involve troubleshooting technical issues, managing support tickets, and collaborating with teams to enhance customer satisfaction. The ideal candidate will have a degree in Computer Science and at least 2 years of experience in technical support. This position offers a competitive package including paid time off and performance bonuses.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• 2+ years of experience in technical support or a similar role.
• Strong understanding of software applications, operating systems, and hardware devices.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve software and hardware problems for clients.
• Document all customer interactions, issues, and resolutions.

Skills

Customer-focused mindset

Problem-solving abilities

Verbal communication skills

Analytical abilities

Education

Bachelor's degree in Computer Science or related field

Tools

Ticketing systems

Job description

BlackStone eIT is seeking a detail-oriented and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical assistance and support to our clients, ensuring their issues are resolved efficiently and effectively. You will play a vital role in maintaining high levels of customer satisfaction and contributing to our reputation for outstanding service.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve software and hardware problems for clients.
• Document all customer interactions, issues, and resolutions in our support ticketing system.
• Provide guidance and assistance with software installations, updates, and configurations.
• Collaborate with upper-level support engineers and product teams to resolve complex issues.
• Stay current with product knowledge and updates to effectively assist customers.
• Identify recurring issues and provide feedback for product improvement.
• Participate in team meetings to share knowledge and best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• 2+ years of experience in technical support or a similar role.
• Strong understanding of software applications, operating systems, and hardware devices.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Familiarity with ticketing systems and customer support tools.
• Ability to work independently and collaboratively in a team environment.
• Customer-focused mindset with a passion for helping others.
• Ability to manage multiple tasks and prioritize effectively.

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development