Technical Account Manager, SIEM Security Analytics

Anomali; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cybersecurity firm is seeking a dedicated Technical Account Manager to join their EMEA Customer Success team in Dubai. The role involves guiding customers through their maturity journey in security operations, providing technical expertise, and building successful relationships. Candidates should have a Bachelor's degree and 5+ years of experience in a technical customer success role, particularly within cybersecurity technologies. This position offers an opportunity to impact customer outcomes significantly and may require up to 25% travel.

Qualifications

• 5 years of experience in technical customer success or similar role.
• Expertise in managing enterprise accounts within cybersecurity.
• Experience with SIEM products such as Splunk or QRadar.

Responsibilities

• Serve as an advocate for customers in using Anomali Platform.
• Build and manage strong customer relationships.
• Monitor account usage and create custom dashboards.

Skills

Technical customer success

Cybersecurity technologies

Customer relationship skills

Problem-solving skills

Presentation skills

Education

Bachelor's degree in Computer Science or related field

Tools

Gainsight

SalesForce

JIRA

Job description

Company:Anomali is headquartered in Silicon Valley and is the Leading AI-Powered Security Operations Platform that is modernizing security operations. At the center of it is an omnipresent intelligent and multilingual Anomali Copilot that automates important tasks and empowers your team to deliver the requisite risk insights to management and the board in seconds. The Anomali Copilot navigates a proprietary cloud-native security data lake that consolidates legacy attempts at visibility and provides first-in-market speed scale and performance while reducing the cost of security analytics. Anomali combines ETL SIEM XDR SOAR and the largest repository of global intelligence in one efficient platform. Protect and drive your business with better productivity and talent retention.

Do more with less. Be Different. Be the Anomali.

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Job Description

We are looking for a dedicated ambitious curious and self-driven Technical Account Manager (TAM) to join the EMEA Customer Success team. The TAM is a technical subject matter expert focused on our customers success. As an advocate you will usher customers through the maturity journey use your technical expertise to solve issues and help our customers achieve their security operations and threat intelligence goals. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires. By using your knowledge of CTI and SecOps you'll provide technical advice to ensure customers use the technology effectively. You will have an intimate knowledge of your customers environment have a robust knowledge of the Anomali Platform and understand the opportunities and challenges our customers face. You will monitor usage create custom dashboards make best practice recommendations prove ROI and value and build reference accounts. The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs continuous improvement and undiscovered opportunities.

Duties & Responsibilities

• Serve as an Anomali Platform power user; help our customers achieve success with the technology
• Build strong customer relationships especially with key customer stakeholders
• Address customers technical requests; proactively identify and resolve issues
• Provide advice guidance and technical know-how to ensure successful usage and adoption
• Manage customer expectations while holding them accountable
• Be your customers advocate and internal champion
• Promote advocacy
• Track key account metrics; communicate progress to internal and external stakeholders
• Engage with the Onboarding Engineers to ensure a smooth transition
• Engage with Technical Support to ensure speedy resolution of customer issues
• Engage with Engineering to resolve customer reported issues
• Partner with Sales to ensure an exceptional customer experience
• Engage with Product Management to promote customer feature requests

Qualifications

Skills and Experience Requirements

• Bachelors degree in Computer Science Engineering or a related field. Additional 3 years of relevant experience considered in lieu of degree.
• Proven experience (5 years) in a technical customer success solutions engineering sales engineering or similar role preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR / XDR, Security Controls & Logs.
• Significant experience working in enterprise accounts SecOps and Threat Intel.
• Expertise with at least one SIEM product (Splunk QRadar Arcsight etc). Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network Identity etc).
• Experience in managing multiple stakeholders and projects as a lead and team player.
• Customer-first attitude; a listener who is customer-oriented and attentive to their needs.
• Critical thinker with problem-solving skills; enjoys solving technical and challenging issues.
• Works well under pressure with a high tempo of operations.
• Exceptional communication, presentation and interpersonal skills with the ability to effectively communicate technical concepts to non-technical audiences.
• Experience in using Gainsight, SalesForce and JIRA.
• Willing to travel up to 25% of the time.
• Located in and authorized to work in United Arab Emirates.

Equal Opportunities Monitoring: It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individuals disability race religion sex age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented. If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position contact our Recruiting team at.

Required Experience: Manager