Technical Account Manager

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global tech company in Dubai is seeking a Technical Account Manager to serve as a trusted advisor for enterprise customers. You'll drive the adoption of AWS services, ensuring operational health and providing strategic guidance. Qualified candidates will have experience in cloud technologies, excellent customer communication, and strong troubleshooting skills. A mix of technical expertise and customer obsession is essential for this role.

Qualifications

• Experience in a similar role as a Technical Account Manager or Consultant.
• Understand operational parameters for Compute, Storage, Networking, etc.
• Customer-facing experience with clear communication skills.

Responsibilities

• Build solutions and provide technical guidance to customers.
• Ensure AWS environments remain operationally healthy.
• Collaborate with various teams including Solutions Architects.

Skills

Customer obsessed

Fluency in English/Arabic

Experience in cloud technologies

Ability to juggle tasks

Tools

Docker

Kubernetes

AWS

Job description

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture support strategy project and launch planning as well as ongoing operational issues.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid‑market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world‑class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission‑critical applications on top of AWS services.

Key job responsibilities

• You’ll build solutions provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers understanding their business needs and technical challenges
• Using your technical acumen and customer obsession you’ll drive technical discussions regarding incidents trade‑offs and risk management
• Consult with a range of partners from developers through to C‑suite executives
• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
• With a bias for action you’ll proactively find opportunities for customers to gain additional value from AWS
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops and other enablement sessions.

As we continue to rapidly expand in EMEA you’ll have plenty of opportunities to develop your technical consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

Qualifications

• Experience in a similar role as a Technical Account Manager Consultant Solutions Architect Platform Engineer Systems Engineer Cloud Architect etc.
• Understand operational parameters and troubleshooting for 2 or more of the following: Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development
• Internal enterprise or external customer‑facing experience with the ability to clearly articulate to small and large audiences
• Ability to juggle tasks and projects in a fast‑paced environment
• Customer obsessed
• Fluency in either one of the languages: English/Arabic
• Professional experience with cloud offerings such as AWS Azure Google Cloud Platform etc.
• Programming or scripting skills with a combination of Java Python Perl Ruby C# and/or PHP a plus but not a requirement
• Previous experience as a Software Engineer Developer DevOps Engineer etc.
• Understanding of DevOps practices and tools including Continuous Integration / Deployment Puppet Docker Kubernetes Chef is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

Required Experience:

Manager