Tech Majlist Specialist

PricewaterhouseCoopers; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading professional services firm in Dubai is seeking an Associate in Information Technology to support core business functions by deploying applications, managing technology infrastructure, and ensuring service quality. The successful candidate will focus on customer support and maintain high customer satisfaction while assisting in various technology-related projects. Strong experience in service management and a commitment to quality are essential for this role.

Qualifications

• Experience in managing technology infrastructure.
• Ability to analyze incident causes and contribute to service improvement.
• Skills in customer support and service management.

Responsibilities

• Support core business functions by deploying applications.
• Manage design and implementation of technology infrastructure.
• Ensure quality of services and maintain customer satisfaction.

Job description

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS Information Technology (IT)

Management Level

Associate

Job Description & Summary

A career in Information Technology within Internal Firm Services will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC developing and enhancing both client and internal facing applications within PwC and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the team you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

Country Interaction/Incident Management

• Implement different processes and procedures for different categories of incidents including e.g. major incidents, complex incidents, low impact incidents
• Route requests for help to appropriate functions for resolution
• Inform users customers and key stakeholders of progress towards service restoration
• Ensure that resolved incidents are properly documented and closed
• Analyze causes of incidents inform service owners to minimize probability of recurrence and contribute to service improvement

Country Customer Support

• Desktop L1
• Network L1
• Collaboration L1
• Printers
• Receive and handle requests for support following agreed procedures.
• Log incidents and support requests and maintain relevant records.
• Respond to a broad range of support requests and reported issues by providing information to fulfill requests or enable resolution.

Country Training Champion

Perform country training sessions.

Country Customer Satisfaction

Ensure that customers have a positive experience with TechMajlis service.

Country Project Support

Assist in planning and executing TechMajlis rollout projects and system implementations in the field in an organized and effective manner. Assist in planning and managing new office build outs and office moves.

Country Asset Control Management

Use agreed procedures to create and maintain an accurate register of assets. Perform activities related to the administration of assets. Produce routine reports to assist asset management activities and decision making.

Required Experience

Unclear Seniority