Team Leader - Palace Lounge - Jumeirah Al Qasr

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in the United Arab Emirates is seeking a Team Leader for the Palace Lounge to supervise daily operations and ensure an exceptional guest experience. The ideal candidate should have experience in a luxury 5-star environment, be fluent in English, and have strong technical capabilities. The role involves conducting briefings, preparing reports, and addressing guest inquiries professionally. A competitive tax-free salary and various benefits are provided, including shared accommodation and healthcare.

Benefits

Colleague discounts on food and beverage

Comprehensive healthcare and life insurance

Paid annual leave and flight

Performance-based incentives

Qualifications

• Experience in a similar position within a luxury 5-star environment.
• Fluency in an additional language, particularly Russian, is an advantage.
• Passion for delivering exceptional guest experiences within a multicultural team.

Responsibilities

• Supervise daily operations of the Palace Lounge for exceptional guest experience.
• Conduct pre-shift briefings and align the team with priorities.
• Prepare reports and maintain records to uphold service excellence.

Skills

Fluent in English

Technical proficiency in Microsoft Office

Empathy in managing guest feedback

Knowledge of Opera Cloud systems

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Team Leader - Palace Lounge to join Jumeirah Al Qasr. The main duties and responsibilities of this role include:

• Supervise the daily operations of the Palace Lounge, ensuring seamless coordination with all supporting departments to deliver an exceptional guest experience.
• Conduct pre-shift briefings to communicate updates, reinforce service expectations, and align the team with operational priorities.
• Prepare required reports, maintain accurate records, and carry out regular quality checks and audits to uphold service excellence.
• Address guest inquiries and feedback with professionalism and empathy, ensuring prompt resolution or escalation when appropriate.
• Uphold Jumeirah’s service standards, policies, and procedures, ensuring compliance at all times.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Experience in a similar position within a luxury 5-star environment.
• Previous experience in the UAE is preferred, while international luxury exposure is equally valued.
• Fluent in English; proficiency in an additional language, particularly Russian, will be regarded as an advantage.
• Strong technical proficiency in Microsoft Office applications and Opera Cloud systems.
• A genuine passion for delivering exceptional guest experiences within a multicultural team environment.
• Confident and professional in managing guest feedback with empathy, and efficiency.

Aboutthe Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)