Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group (2433278)

Mashreq Bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking a Telesales Manager to lead a team of Telesales Agents. The role involves developing and implementing effective telesales strategies to meet challenging sales targets while ensuring service standards and maximizing productivity. The ideal candidate should have strong people management skills, a relevant educational background, and experience in a supervisory role. This position offers a unique opportunity to directly impact sales success in a dynamic environment.

Qualifications

• 3-5 years of experience in a similar work environment in a supervisory position.
• At least 3 years in managing people.
• Preferably has a practical marketing background.

Responsibilities

• Manage the team of Telesales Agents to meet sales targets.
• Develop and implement telesales strategies and objectives.
• Monitor and evaluate performances for productivity.

Skills

People management skills

Sales and customer focus

Excellent presentation skills

Team player

Creative thinking

Education

University Graduate

Job description

Key Result Areas - Responsible for delivery by the team of sales leads targets.

• To ensure that number of unqualified leads are below 3%
• Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
• Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
• Liaise with Sales Manager & Product for calling programs and adequate lists.
• Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
• Generate competitive knowledge and create benchmarking standards for the team.
• Measure and improve cost efficiency of Telesales by optimal utilization of resources.
• Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
• Design performance measurement metrics, evaluate and action.
• Call monitoring, coaching and feedback of Telesales agents.
• Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.
• Select, recruit, train, certify and deploy Telesales Agents.

Job Purpose

• To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.
• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.

Knowledge, skills and experience

• University Graduate.
• Excellent people management skills.
• 3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people).
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.
• Business sensitive.