System Administrator

KAVAK; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company in Dubai is seeking an experienced IT Support / System Administrator to oversee system administration for Edge Devices, PBX, and network support across local offices. The successful candidate will have a Bachelor's degree and 3+ years of experience in IT support, with expertise in Cloud solutions and contact center environments. You will play a pivotal role in ensuring reliable communication and optimal technology performance throughout the organization.

Qualifications

• 3+ years of proven experience as an IT Support / System Administrator.
• Strong knowledge of Cloud and On-Premise Contact Center Solutions.
• Experience with monitoring server health and addressing performance issues.

Responsibilities

• Install, configure, and maintain Edge Device for optimal performance.
• Administer and manage PBX and PRI lines for telecommunication.
• Troubleshoot network connectivity issues and optimize performance.
• Provide IT support for local offices and ensure reliable connectivity.

Skills

System administration

Cloud solutions knowledge

Telecommunication management

Network troubleshooting

Device management

Education

Bachelor's degree in computer science or related field

Tools

Genesis

Avaya

Job description

What will be your mission?

Edge Devices (Servers):

• Install, configure, and maintain Edge Device to ensure smooth operation and optimal performance.
• Perform regular system upgrades, patches, and maintenance tasks.
• Monitor server health and address any performance issues or errors.
• System admin, Genesis (tool), ideally GCC experience (local laws - licenses)

PBX and PRI Lines:

• Administer and manage PBX and PRI lines for efficient telecommunication services.
• Troubleshoot and resolve any issues related to PBX and PRI lines.
• Collaborate with telecommunication service providers to ensure uninterrupted communication channels.
• Phone line for a contact centers

Internet Leased Line and Broadband:

• Manage internet leased line connections and broadband services.
• Monitor network bandwidth usage and ensure adequate resources for smooth operations.
• Troubleshoot network connectivity issues and optimize internet performance.
• Local network/wifi and admin support

Mobile Phones Usage and Monitoring:

• Oversee the mobile phone system, including device provisioning, configuration, and support.
• Monitor mobile phone usage, data plans, and costs.
• Implement mobile device management policies and security measures.

Managing IT and Network Support for Local Offices:

• Provide IT support and troubleshooting for local offices.
• Install, configure, and maintain local office networks, ensuring reliable connectivity.
• Collaborate with local office staff to address IT-related concerns and provide timely solutions.

Requirements

What are we looking for?

• Bachelor's degree or proven studies in computer science, information technology, or a related field.
• 3+ years proven experience as an IT Support / System Administrator, preferably in a multi-office environment.
• Strong knowledge of Cloud and On-Premise Contact Center Solutions. Experience with Genesys and Avaya systems will be preferred.
• Contact center experience is a must