Support Triage & Resolution Specialist

InterSystems; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology provider is seeking a customer support specialist in Dubai to ensure customer satisfaction by managing support requests and communications. The ideal candidate will have a degree in IT or healthcare, or two years of related experience. Key responsibilities include immediate response to customer inquiries, ensuring ticket details are thorough, and developing operational procedures for common issues. Strong verbal and written communication skills are essential. The role supports a vibrant team culture and provides opportunities for skill growth.

Qualifications

• Degree in IT or health-related field or 2 years of relevant experience.
• Demonstrated customer service experience with strong communication skills.
• Ability to organize tasks and maintain attention to detail.

Responsibilities

• Respond to customer support inquiries immediately via phone or online.
• Ensure support tickets have sufficient details for issue resolution.
• Triage inquiries and escalate them to the appropriate personnel when necessary.
• Develop Standard Operating Procedures for common inquiries.
• Notify Incident Manager promptly about issues impacting customer satisfaction.
• Coordinate with departments to facilitate timely support.
• Assist in monitoring iService queues and provide reports as needed.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Education

IT or health-based degree

Job description

A global technology provider is seeking a customer support specialist in Dubai to ensure customer satisfaction by managing support requests and communications. The ideal candidate will have a degree in IT or healthcare, or two years of related experience. Key responsibilities include immediate response to customer inquiries, ensuring ticket details are thorough, and developing operational procedures for common issues. Strong verbal and written communication skills are essential. The role supports a vibrant team culture and provides opportunities for skill growth.