Support Engineer.

Millennium Management; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading financial company in Dubai is looking for a Support Engineer to provide high-quality support services. The role involves troubleshooting, delivering professional user support, and documenting processes. Candidates should have experience in finance, great problem-solving skills, and the ability to work independently under pressure.

Qualifications

• Experience with financial trading applications is essential.
• Strong knowledge of Windows 10/11 and Microsoft Office.
• Ability to troubleshoot across multiple platforms.

Responsibilities

• Provide 1st to 3rd line support to users in a professional manner.
• Triage and manage issues requiring cross-team engagement.
• Produce technical documentation and improve technology operations.

Skills

Problem-solving

Analytical skills

Technical documentation

Customer service

Scripting in Python/PowerShell

Job description

We are seeking a Support Engineer responsible for providing quality support services and proactive preventative maintenance in a fast-paced financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.

1. Deliver high-quality white glove 1st to 3rd line support to all users in a courteous, professional manner.
2. Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
3. Produce technical documentation / knowledge base articles.
4. Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
5. Strong analytical and problem-solving skills across the infrastructure stack, including cloud technologies.
6. Ability to work independently and under pressure.
7. Flexible in approach, comfortable dealing with ambiguity when necessary.
8. Contribute ideas to improve current technology and team operations.
9. Identify and help automate processes within Infrastructure.

Qualifications / Skills (Advantageous)

• Experience working at a finance company supporting trading applications - Must.
• Quick learner, detail-oriented; demonstrable thoroughness and strong ownership of work.
• Onboarding users onto technology systems including remote workstations.
• Familiar with PC hardware/software troubleshooting and deployment practices for desktops.
• Ability to troubleshoot/scripts in Python/PowerShell.
• Citrix VDA infrastructure and application support including Dell thin terminals.
• Experience in enterprise change management and outage escalation procedures.
• Able to effectively provide support to remote locations including home setups.
• Comprehensive knowledge of Windows 10/11, Microsoft Office 2021 / O365.
• Broad understanding of mobile tech including Intune, Android, and iOS devices.
• Cisco and IPC phone support.
• Experience working with third-party vendors to resolve complex issues.
• Excellent written and verbal communication skills, as well as strong customer service experience.
• Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.

Support Engineer • Dubai, United Arab Emirates