Support Engineer

Millennium; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is searching for a Support Engineer to provide top-tier support services in a dynamic financial environment. This hands-on role demands expertise in troubleshooting various operating systems and applications, ensuring seamless operations for users. The ideal candidate will possess strong analytical skills and the ability to manage multiple priorities effectively. Join a forward-thinking team where your contributions will enhance technology and improve team operations. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Qualifications

• Experience in finance supporting trading applications.
• Ability to troubleshoot and script in Python and PowerShell.

Responsibilities

• Deliver high-quality 1st to 3rd line support to users.
• Produce technical documentation and knowledge base articles.
• Identify and help automate processes within Infrastructure.

Skills

Microsoft Windows OS

Linux OS

Microsoft Office

Trading & Market Data applications

Analytical Skills

Problem-Solving Skills

Python

PowerShell

PC hardware/software troubleshooting

Customer Service

Tools

Citrix VDA

Intune

Cisco

Webex

Zoom

Slack

Teams

Job description

Support Engineer

We are seeking a Support Engineer responsible for providing quality support services and proactive preventative maintenance in a fast-paced financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.

Principal Responsibilities

1. Deliver high-quality white glove 1st to 3rd line support to all users in a courteous, professional manner.
2. Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
3. Produce technical documentation/knowledge base articles.
4. Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.
5. Apply strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
6. Work independently and efficiently under pressure.
7. Be flexible in approach and comfortable dealing with ambiguity when necessary.
8. Contribute ideas to improve current technology and team operations.
9. Identify and help automate processes within Infrastructure.

Qualifications/Skills Advantageous

1. Experience working at a finance company supporting trading applications.
2. Quick learner, detail-oriented; demonstrable thoroughness and strong ownership of work.
3. Onboarding users onto technology systems including remote workstations.
4. Familiar with PC hardware/software troubleshooting and deployment practices for desktops.
5. Ability to troubleshoot and script in Python and PowerShell.
6. Experience with Citrix VDA infrastructure and application support, including Dell thin terminals.
7. Experience in enterprise change management and outage escalation procedures.
8. Able to effectively support remote locations, including home setups.
9. Comprehensive knowledge of Windows 10/11, Microsoft Office 2021/O365.
10. Broad understanding of mobile tech including Intune, Android, and iOS devices.
11. Cisco and IPC phone support.
12. Support for Webex, Zoom, Slack, Teams, including video calls and content sharing.
13. Experience working with third-party vendors to resolve complex issues.
14. Excellent written and verbal communication skills, as well as strong customer service experience.
15. Demonstrate an ability and interest in a hands-on approach to the trade floor support function.