Sr.Teller

National Bank of Fujairah; Fujairah; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading banking institution in Fujairah is seeking a Teller to accurately process cash and cheque transactions while ensuring compliance with banking standards and AML regulations. Candidates must have a minimum of 3 years of experience in branch operations related to cash management. Exceptional interpersonal and communication skills are essential for providing quality customer service and cross-selling bank products. This role offers the opportunity to train colleagues and contribute to the overall efficiency of banking operations.

Qualifications

• Minimum of 3 years experience in branch operations specifically in cash management.
• Proficient in retail banking customer service.
• Basic product knowledge in retail banking.

Responsibilities

• Fulfill customer requirements at the cash counter by processing transactions accurately.
• Ensure compliance with Central Bank’s AML Regulations and report suspicious activities.
• Train tellers and manage teller functions to maintain quality service.

Skills

Counter related functions - Knowledge and skill to identify forged currency notes

Cash management - Good interpersonal skills

Clearing & Collection - Good communication skills

Basic computer skills

Job description

• To Fulfil the customer requirements over the cash counter by receiving cash, cheques, transfer between customer’s accounts, in-house clearing, outward clearing, issuing manager cheques, collecting charges for retail customers.
• Process all counter transactions accurately / swiftly and insuring that all activities is being done during working hours adhered to the bank’s policy and standard operation procedures.
• Cross Sell & Refer the high profiled & wealth customers to the CRO for further cross selling of bank products.
• To train all the tellers whenever required in the branch.
• Responsible to manage teller functions in the branch to ensure the delivery of quality service to customers, maintenance of operational controls and continuous improvement efficiency.
• Ensure that procedure laid down in operations manual are followed and proper control is in place to avoid operational losses/Risk.
• Deal with the assigned security company regarding delivery / collection of cash from the central bank and / or other branches as well collection of chq from CDM which deliver by security company.
• Ensure that soiled notes are deposited at the central bank at regular intervals.
• Arrange new note stocks for festive seasons.
• Perform any other duties or responsibilities consistent with the role as assigned by management .i.e. back up of SOCS.

Key Accountabilities

• To carry out a range of counter banking transactions ensuring 100% accuracy in receipts and payments.
• At the end of each day’s transactions all tills must be accurately balanced and any discrepancies highlighted to the Teller Supervisor and investigated that same day.
• To ensure full knowledge and compliance with the Central Bank’s AML Regulations and with immediate reporting to the Teller Supervisor of any grounds for suspicion, including suspected frauds and counterfeits.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
• Upon request provide on-the-job training to colleagues.

Other Accountabilities

• Undertake other duties at similar level when required.
• Immediate escalation to the branch Supervisor or the Manager Customer Relationship (MCR) of any breach, risk or loss event suspected.
• To keep abreast with Central Bank Regulations with regard to counter transactions.
• Cross sells the customers / introduces the bank products and services while performing the transactions as well as handing over the brochures and refer the customers to the OCR for further cross selling.

Job Context

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment.

Processing all counter transaction accurately and with Zero errors as well as delivering the best service to the customers as per bank standard service and cross sell bank products.

Experience and Skills

Skills

• Counter related functions - Knowledge and skill to identify forged currency notes.
• Cash management - Good interpersonal skills.
• Clearing & Collection - Good communication skills.
• Basic computer skills.

A minimum of 3 years experience in branch operations with specific to cash management.

Customer Service - Retail Banking- Proficient.

Product Knowledge- Retail Banking- Basic.

Core and Regulatory Banking Systems-Retail Banking- Proficient.

Process improvement- Retail Banking- Basic.

Change and Innovation - Basic.

Communication - Basic.

Evaluating and Solving Challenges - Basic.

Results Orientation - Basic.

Working and collaborating with others - Basic.