Sr. Officer - Business Service Group

National Bank of Fujairah; Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A banking institution in Fujairah is seeking a Sr. Officer for the Business Service Group. The role involves managing team operations within Trade Services to ensure efficient and accurate workflows. Responsibilities include providing quality customer service, planning activities, handling internal communications, and resolving discrepancies. Candidates should have a bachelor's degree in a business field and 3 years of experience in banking operations. Proficient English language skills and basic computer knowledge are required.

Qualifications

• Minimum of 3 years of prior experience in banking operations or Trade Finance Back office.
• Basic computer skills required.
• Good aptitude for English language.

Responsibilities

• Manage a team to ensure efficient functioning in Trade Services.
• Respond to internal/external customers promptly.
• Resolve process problems and escalate issues as necessary.

Skills

Customer Service

Transaction Processing

Data Management

Product Knowledge

Process Re-engineering

Education

Bachelor’s degree in a business related field

Job description

Job Title: Sr. Officer - Business Service Group

Posting Start Date: 10/12/2025

Job Purpose

To manage a team within a pre‑assigned section in Trade Services with a view to ensuring the efficient functioning of that section, achieving timely and accurate completion of work in line with specified procedures and delivering quality customer service in line with agreed service standards, utilising available resources.

Key Accountabilities

• Independently plan, develop, carry out and supervise a range of activities within a pre‑assigned section(s) to ensure that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Undertake other duties at a similar level or at a higher as required when requested by line management.
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section(s) assigned.
• To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures.
• Resolve process problems and troubleshoot and perform verification/investigation of information outside normal procedures.
• Immediate escalation to the Manager Trade Services of any breach, risk or loss event suspected.
• Perform user acceptance testing pertaining to Trade License RPA.
• Perform business continuity recovery team activities.

Other Accountabilities

Assist in Trade services roll out of new products by interacting with cross functional teams.

Education

A minimum bachelor’s degree in a business related field or equivalent.

Experience and Skills

• 3 year’s prior experience in banking operations or Trade Finance Back office experience.
• Basic computer skills.
• Good English language aptitude.

Technical Competencies

• Customer Service – Service Delivery
• Advanced Transaction Processing and Control – Service Delivery
• Advanced Data Management – Service Delivery
• Advanced Product Knowledge and Documentation – Service Delivery
• Proficient Core and Regulatory Banking Systems – Service Delivery
• Proficient Process Re‑engineering – Service Delivery
• Basic Policies and Procedures – Service Delivery
• Trade Services – Expert

Behavioural Competencies

• Change and Innovation – Basic
• Communication – Basic
• Evaluating and Solving Challenges – Basic
• Results Orientation – Basic
• Working and collaborating with others – Basic