(Sr.) Data Analyst

Keeta; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai seeks a professional to monitor capacity and customer experience data. The role involves collaborating with city teams, participating in strategy development, and maintaining data integrity. Candidates should possess strong data analysis skills, effective communication, and a willingness to learn in a dynamic environment. Familiarity with tools like Python, R, and SQL is preferred.

Qualifications

• Solid data analysis and problem-solving abilities.
• Understanding of operational processes of food delivery.
• Strong communication and coordination skills.
• Willingness to learn and adapt to a fast-paced environment.

Responsibilities

• Monitor and analyze capacity-related and customer experience data.
• Collaborate with city teams to drive improvements.
• Participate in capacity management strategy development.
• Track the process of improvement projects.
• Maintain and update data management databases.

Skills

Data analysis

Problem-solving

Communication

Collaboration

Adaptability

Tools

Python

R

SQL

Job description

Overview

• 1. Data Monitoring and Analysis: Monitor and analyze capacity-related and customer experience data across cities, quickly identify issues, and propose optimization solutions. Develop and improve capacity monitoring reports, ensuring timely, accurate, and visualized data to support business decisions.
• 2. Cross-Department Collaboration: Collaborate closely with city heads, PMMs, and other business teams to drive improvements in capacity and customer experience. Communicate effectively with city teams to convey data insights and jointly address operational challenges.
• 3. Strategy Support and Execution: Participate in the development and optimization of city capacity management strategies, following up on execution results. Coordinate and advance experience-related operational projects, ensuring effective implementation.
• 4. Project Management and Process Supervision: Track the entire process of capacity and experience improvement projects to ensure their timely execution and target achievement. Continuously iterate operational plans based on data feedback to drive business improvement.
• 5. Data Management and Report Optimization: Maintain and update capacity and experience-related databases to ensure data integrity and traceability. Optimize existing data analysis frameworks and report structures to provide tailored reports for different management levels.

Job Requirements

1. Data Analysis Skills: Solid data analysis and problem-solving abilities. Experience with programming languages such as Python or R is a plus.
2. Operational Knowledge: Understand the operational processes of food delivery and demonstrate the ability to optimize them. Previous experience in project management or city operations is preferred.
3. Communication and Collaboration Skills: Strong communication and coordination skills, with the ability to foster good relationships and drive progress in cross-functional teams. Good command of English, with the ability to create reports and deliver presentations.
4. Learning and Adaptability: Willing to learn new knowledge and adapt to a fast-paced environment. Experience in capacity or customer experience data analysis is a plus.

Preferred Qualifications

• Work experience in logistics, supply chain, or city operations.
• Familiarity with data visualization tools（SQL）.