Sr Business Analyst - Digital Customer Experience

Tap Growth ai; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital solutions company in Dubai is seeking a Sr Business Analyst to enhance digital customer experience. This role involves gathering requirements, supporting digital product delivery, and collaborating with stakeholders to improve guest journeys. The ideal candidate will have 5 to 15 years of experience and expertise in DXP platforms, Agile methodologies, and stakeholder engagement. This position offers a salary of 22,000 AED plus benefits and requires working from the office.

Qualifications

• 5 to 15 years of experience as a Business Analyst.
• Strong experience with digital initiatives and customer experience.
• Ability to gather and analyze requirements effectively.

Responsibilities

• Gather and analyze requirements for digital products.
• Support digital product delivery and stakeholder communication.
• Map guest experiences and identify process improvements.

Skills

Expertise with DXP platforms

Agile methodologies

Stakeholder engagement

B2C Implementation

Tools

Microservices Architecture

CRM

web technologies

app frameworks

personalization engines

Job description

🌟 We're Hiring : Sr Business Analyst - Digital Customer Experience! 🌟

Business Analyst

Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.

Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.

📍 Location: Dubai, United Arab Emirates

⏰ Work Mode: Work From Office

💼 Role: Sr Business Analyst - Digital Customer Experience

Salary - 22000 AED + Benefits (Negotiable)

Experience - 5 to 15 years

What You'll Do

• Requirements Gathering & Analysis
• Digital Product Support
• Guest Experience & Journey Mapping
• Stakeholder Collaboration & Communication
• Insight Reporting and Continuous Improvement

Skills, Tools, and Systems Experience

• Expertise with DXP platforms, Headless CMS & Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms
• Experience in Agile methodologies

Core Activities Experience

• Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting

Skills

• Expertise in DXP (Digital Guest Experience; stakeholder engagement)
• Creates Business cases
• Agile process
• B2C Implementation

Ready to make an impact? 🚀 Apply now and join us on this exciting journey!