Specialist, Partner Operations

Exinity; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global trading platform is seeking a Partner Operations Manager in Dubai. In this role, you'll oversee operational aspects of the partner program, ensuring support accuracy and a positive partner experience. Responsibilities include handling partner queries, implementing rebate schemes, and conducting market analysis to drive program success. The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience, with strong analytical skills and proficiency in Microsoft tools.

Qualifications

• Minimum of 3 years of relevant experience in partner operations, finance or a related field.
• Fluent English (written and spoken); additional languages are a plus.
• Quick to assimilate new concepts and prioritize tasks in a high-pressure environment.

Responsibilities

• Oversee operational and analytical aspects of partner program.
• Respond promptly to partner support queries and resolve Jira tickets.
• Conduct manual rebate and performance calculations for partners.
• Manage the technical setup for strategic partner onboarding.
• Create and maintain detailed monthly reports on partner performance.

Skills

Analytical skills

Interpersonal skills

Communication abilities

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Proficiency in Power BI

Education

Bachelor's degree in Business, Finance, Accounting, Economics, or relevant discipline

Job description

As a Partner Operations Manager you will oversee the operational and analytical aspects of our partner program ensuring seamless support accuracy and a positive experience for partners. This role is essential to our growth as it involves executing key partner activities managing payments and coordinating across departments to strengthen partner relationships and drive program success.

Key Responsibilities

Operations Management

• Respond promptly to partner support queries and resolve Jira tickets from Partners and Business Development ensuring all issues are efficiently addressed, tracked and meet specified SLAs.
• Implement rebate schemes for partners and make adjustments as needed to support program success.
• Conduct manual rebate and performance calculations for partners and verify automated calculations for accuracy.
• Reconcile both manual and automated partnership payments to maintain accuracy and completeness.
• Execute key partnership payments timely and accurately, coordinating with other departments to ensure a smooth partner experience.
• Manage the technical setup for strategic partner onboarding, including system access, promotional setup and training.
• Coordinate with relevant departments for promotional content and ensure approvals are in place for new offerings.
• Monitor partner activity across channels, providing timely insights and recommendations for growth and improvement.
• Test new products and systems to confirm functionality and setup prior to launch.

Partner Experience & Reporting

• Maintain ad-hoc and scheduled partner performance and communication reports as part of the Partners Communications Journey.
• Conduct market analysis on partnership offerings collaborating with Business Development and Marketing for program improvement.
• Create and maintain presentations and detailed monthly reports on partner performance, partnership expenses and promotional results.

Qualifications

• Minimum of 3 years of relevant experience in partner operations, finance or a related field.
• Bachelor's degree in Business, Finance, Accounting, Economics, or a relevant discipline.
• Fluent English (written and spoken); additional languages are a plus.
• Strong analytical and numerical skills, excellent interpersonal and communication abilities.
• Proficiency in Microsoft Excel, PowerPoint and Power BI.
• Quick to assimilate new concepts and prioritize tasks in a high‑pressure environment.
• Positive attitude and strong dedication to achieving results.

Remote Work

No

Employment Type

Full-time