Spa Therapist

InterContinental Hotels Group; Dubai; On-site; AED 110,000 - 184,000; Full time

Job summary

A leading hotel group in Dubai is looking for a passionate Spa Therapist to join their team at Six Senses The Palm. This role entails providing various spa treatments, maintaining high standards of hygiene, and delivering exceptional customer service. Candidates should have at least three years of experience in luxury spas and relevant certifications. This position offers the opportunity to work in a prestigious spa environment while contributing to guest satisfaction and sales targets.

Qualifications

• At least three years experience in luxury spas and health clubs.
• Proven certifications and diplomas in spa therapies.
• Good command of English.

Responsibilities

• Greet guests and conduct check‑in procedures.
• Perform spa treatments as per standards.
• Recommend treatments based on consultation forms.
• Maintain cleanliness and hygiene standards in treatment rooms.
• Achieve sales targets and upsell spa services.

Skills

Spa Menu Treatments

Customer Service

Sales Targets

Anatomy and Physiology

Beauty Therapy

Education

NVQ, ITEC or CIDESCO

Tools

Facial Technologies

Beauty Products

Job description

Hotel: Dubai The Palm (DXBDP), Plot number PJCRC08_200

Responsibilities

• Greet guests on arrival and conduct check‑in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Perform spa menu treatments as per Six Senses Spas standards.
• Recommend treatment and products based on lifestyle consultation form and after asking the assessment questions to guest.
• Adapt to specific guest needs following LQA and our protocols
• Make sure treatment rooms have enough supplies at all times as per standards.
• Request and log stock of supplies necessary for the treatment rooms.
• Set up the treatment rooms as per standards.
• Serve the welcome drink or other menu offerings to the guests when required.
• Maintain cleanliness and hygiene of the Spa and treatment rooms.
• Maintain the equipment I use in safe conditions.
• Handle guest complaints and record all guest comments.
• Log all product recommendations to guests.
• Fill in documents / controls / reports for duty (stocks, daily logbook if any, lost & found, guest comments).
• Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
• Carry out when required stock count, both retail and professional stock.
• Monitor usage of products.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Maintain efficient administration within the department preparing and submitting operational reports.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all property facilities and activities.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Spa Therapist, I confirm that I have the required qualifications, technical skills and at least three years’ experience in a similar or greater role in luxury spas and health clubs with proven certifications and diplomas. I have graduated or have broad knowledge on anatomy and physiology, massage therapy, beauty therapy at either NVQ, ITEC or CIDESCO.

Understanding and specialization of various beauty products, aesthetic appliances, their specifications and uses. Knowledge in use of facial, nail or other beauty technology as required to fulfil spa treatment. I have a good command of English.

The above is intended to provide an overview of the role and responsibilities for a Spa Therapist at Six Senses The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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