Spa Therapist

Sofitel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beach resort is seeking a Spa Attendant who will provide guests with professional and knowledgeable spa treatments, ensuring a positive and respectful experience. This role includes escorting guests, addressing their concerns, and maintaining guest history files. Basic communication skills and a professional demeanor are essential for this position. Candidates should ideally have experience in customer service or hospitality. Attention to confidentiality and guest relations is also critical.

Qualifications

• Strong communication skills to greet and respond to guests.
• Ability to maintain confidentiality and professionalism.
• Experience in customer service or hospitality is preferred.

Responsibilities

• Provide guests with various spa treatments professionally.
• Escort guests and manage their preferences respectfully.
• Maintain positive relations with guests and handle complaints.

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
• Escort all guests to changing rooms, retail/relaxation area or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions and billing information.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
• Accommodate VIP guest preferences.
• Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.
• Maintain the confidentiality policy for all guests and Heartists.
• Maintain guest history files.