Spa Receptionist (Woman)

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking an experienced professional to manage spa front of house operations. This role emphasizes guest care, requires at least 2 years of experience in a luxury hotel or spa environment and familiarity with spa treatments. Responsibilities include answering inquiries, greeting guests, and scheduling treatment bookings. Candidates should have a passion for guest satisfaction and the ability to work collaboratively within a team, with a keen interest in spa therapies.

Qualifications

• Minimum 2 years of experience in a luxury hotel or spa front of house position.
• Passion for guest care and personal interest in spa treatments.
• Computer literate with knowledge of spa reservation systems.

Responsibilities

• Answer telephone inquiries promptly and professionally.
• Greet members and Guests in a friendly and efficient manner.
• Ensure smooth operation of reception and respond to inquiries.

Skills

Guest care

Spa knowledge

Telephone communication

Team collaboration

Tools

Spa reservation systems

Job description

Company Description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘Live the French way’ and indulge in excellence.

Job Description

• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
• Greet members and Guests in a friendly and efficient manner.
• Escort Guest as required.
• Knowledgeable about all aspects of treatments and the facility.
• Knowledgeable in a spa therapy
• Provide information and literature about facility in person and via telephone.
• Control entry into all areas of facility by restricting all unauthorised individuals.
• Collect moneyor other suitable payment from clients for all services rendered.
• Treatment bookings/scheduling.
• Give tours of spa, as required.
• Ensure smooth operation of reception.
• Respond to inquiries by phone and in person, providing complete details of all spa aspects.
• Handle special assignments.
• Co-ordinate sales packets, when needed.
• Maintain office files/records.
• Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).
• Assist in the operation of all spa departments:

Qualifications

• Minimum 2 years of experience in luxury hotel or spa front of house position.
• Computer literate preferably with knowledge of spa reservation systems.
• Passion for guest care.
• Personal interest in spa treatments and holistic lifestyle.
• Telephone skills ideally in conjunction with handling reservations.
• Able to work within a team with rotating shifts.