Spa Receptionist

Rotana Hotels; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in the United Arab Emirates is seeking a dynamic Spa Receptionist to manage spa reservations and maintain a welcoming environment. Responsibilities include overseeing all reservations, ensuring cleanliness, and promoting spa services. The ideal candidate is motivated and equipped with excellent customer service skills to create a friendly atmosphere, manage transactions, and enhance guest experiences.

Responsibilities

• Oversee all reservations, payment and tracking procedures for Spa facilities.
• Create a warm welcome and a friendly atmosphere.
• Issue and retrieve locker keys and towels before and after use.
• Promote all activities and services offered within the Spa.
• Post charges in micros incurred by guests and carry out correct accounting procedures.
• Periodically check cleanliness and order of locker facilities.
• Ensure the reception area is tidy and that all materials are readily available.
• Encourage sales through full product and price knowledge.

Job description

We are currently looking for dynamic, and self motivated Spa professionals who want to move their careers forward. As a Spa Receptionist you are responsible to ensure that all Spa reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:

Responsibilities

• Oversee all reservations, payment and tracking procedures, established for the Spa facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all activities and services that are offered within the Spa
• Post charges in micros that may incurred by guests and carry out correct accounting procedures
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities