Spa Guest Services Executive – Luxury Resort

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury resort in the United Arab Emirates is seeking a Guest Services Executive - SPA. The ideal candidate will enhance guest experiences by providing exceptional service, managing spa product inquiries, and promoting services. Requires strong communication skills and customer service orientation. The role offers a tax-free salary, shared accommodation, and comprehensive health benefits, among others.

Benefits

Comprehensive healthcare

Competitive tax-free salary

Colleague discounts on food and beverages

Paid annual leave

Company-provided shared accommodation

Qualifications

• Strong communication and interpersonal skills.
• Ability to lift and move heavy luggage.
• Reliable, honest and sincere with high energy.

Responsibilities

• Deliver a unique and outstanding experience to all guests.
• Welcome and orient guests, providing efficient service.
• Maintain in-depth knowledge of spa services and products.
• Guide, promote, and upsell spa services.
• Handle bookings, scheduling, and billing efficiently.
• Manage guest feedback and ensure professional resolution.

Skills

Communication skills

Customer service orientation

Attention to detail

Team player

Education

Higher Secondary School certificate or country specific certification

Job description

A leading luxury resort in the United Arab Emirates is seeking a Guest Services Executive - SPA. The ideal candidate will enhance guest experiences by providing exceptional service, managing spa product inquiries, and promoting services. Requires strong communication skills and customer service orientation. The role offers a tax-free salary, shared accommodation, and comprehensive health benefits, among others.