SPA and Recreation Manager

Fairmont Hotels & Resorts; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in Ras Al Khaimah is seeking an experienced SPA and Recreation Manager to oversee all aspects of spa and recreational facilities. You will manage daily operations, develop innovative wellness programs, and lead a dynamic team. The ideal candidate has a bachelor's degree in Hospitality Management and at least 2 years of relevant experience. Strong leadership and customer service skills are essential for enhancing guest satisfaction.

Qualifications

• Minimum 2 years of experience in spa and recreation management, preferably in luxury hospitality.
• Strong track record in team leadership and financial management.
• Experience in marketing and promoting spa and recreational services.

Responsibilities

• Manage daily operations of spa and recreation facilities.
• Develop and implement innovative spa treatments and wellness programs.
• Lead and motivate a team of spa therapists and fitness instructors.

Skills

Team leadership

Customer service excellence

Financial management

Knowledge of wellness trends

Communication skills

Spa management software proficiency

Education

Bachelor's degree in Hospitality Management

Relevant spa and wellness certifications

Tools

Microsoft Office Suite

Job description

Overview

We are seeking a dynamic and experienced SPA and Recreation Manager to join our luxury resort in Ras Al-Khaimah, United Arab Emirates. The ideal candidate will oversee all aspects of our spa and recreational facilities, ensuring exceptional guest experiences and operational excellence.

Responsibilities

• Manage daily operations of the spa and recreation facilities, including scheduling, staffing, and inventory management
• Develop and implement innovative spa treatments, wellness programs, and recreational activities to enhance guest satisfaction
• Lead, train, and motivate a team of spa therapists, fitness instructors, and recreation staff
• Ensure compliance with health and safety regulations, maintaining the highest standards of hygiene and cleanliness
• Create and manage budgets, monitor financial performance, and implement cost-control measures
• Develop marketing strategies to promote spa and recreation services, increasing revenue and brand awareness
• Collaborate with other departments to create integrated guest experiences and cross-promotional opportunities
• Handle guest inquiries, feedback, and complaints, ensuring prompt resolution and maintaining high levels of customer satisfaction
• Stay current with industry trends and best practices, continuously improving service offerings and operational efficiency

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 2 years of experience in spa and recreation management, preferably in a luxury hospitality setting
• Proven track record in team leadership, financial management, and customer service excellence
• Strong knowledge of spa treatments, therapies, fitness programs, and wellness trends
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders
• Proficiency in spa management software and Microsoft Office Suite
• Relevant spa and wellness certifications (e.g., International Spa Association certification) preferred
• Experience in marketing and promoting spa and recreational services
• Ability to work flexible hours, including weekends and holidays
• Familiarity with UAE hospitality industry standards and cultural sensitivities is a plus