SPA and Recreation Manager

FAIRMONT; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality company in Ras Al Khaimah seeks an experienced Spa and Recreation Manager to oversee daily operations, develop innovative programs, and lead a team. The ideal candidate holds a Bachelor's degree in Hospitality Management, has 2+ years in luxury environments, and excels in financial management and customer service. Familiarity with UAE industry standards is advantageous.

Qualifications

• Minimum 2 years of experience in spa and recreation management, preferably in luxury hospitality.
• Relevant spa and wellness certifications preferred.
• Familiarity with UAE hospitality industry standards is a plus.

Responsibilities

• Manage daily operations of the spa and recreation facilities.
• Develop and implement innovative spa treatments and wellness programs.
• Ensure compliance with health and safety regulations.

Skills

Communication skills

Team leadership

Financial management

Customer service excellence

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

Spa management software

Microsoft Office Suite

Job description

Responsibilities

• Manage daily operations of the spa and recreation facilities, including scheduling, staffing, and inventory management
• Develop and implement innovative spa treatments, wellness programs, and recreational activities to enhance guest satisfaction
• Lead, train, and motivate a team of spa therapists, fitness instructors, and recreation staff
• Ensure compliance with health and safety regulations, maintaining the highest standards of hygiene and cleanliness
• Create and manage budgets, monitor financial performance, and implement cost-control measures
• Develop marketing strategies to promote spa and recreation services, increasing revenue and brand awareness
• Collaborate with other departments to create integrated guest experiences and cross-promotional opportunities
• Handle guest inquiries, feedback, and complaints, ensuring prompt resolution and maintaining high levels of customer satisfaction
• Stay current with industry trends and best practices, continuously improving service offerings and operational efficiency

Qualifications

• Bachelor\'s degree in Hospitality Management, Business Administration, or related field
• Minimum 2years of experience in spa and recreation management, preferably in a luxury hospitality setting
• Proven track record in team leadership, financial management, and customer service excellence
• Strong knowledge of spa treatments, therapies, fitness programs, and wellness trends
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders
• Proficiency in spa management software and Microsoft Office Suite
• Relevant spa and wellness certifications (e.g., International Spa Association certification) preferred
• Experience in marketing and promoting spa and recreational services
• Ability to work flexible hours, including weekends and holidays
• Familiarity with UAE hospitality industry standards and cultural sensitivities is a plus